You can use content tags in your help center articles to group and display related
content to end users (see About content tags). If the content tag you want does not exist, you
can also create a new tag from within the article and then add it.
Note: Before you publish content tags, you must download the latest Copenhagen theme or update
your custom theme to enable content tags. See Getting started with content tags.
To add content tags to articles
- In your help center or Guide admin, navigate to the article where you want to add content tags, then click Edit article in the top menu bar.
- If the Article settings panel is not displayed in the sidebar, click the
Article settings icon (
) to expand the panel.
- Click the Placement card to expand the Placement panel, then scroll down to the
Content tags section.
- In Content tags field, start typing the content tag you want to add, then select
Add as new tag or select the matching content tag, if it exists.
You can add a maximum of 25 content tags, though best practice is to add between five and seven tags (see Best practices for using content tags).
- Add multiple content tags as needed.
- If you need to remove a content tag, click the X beside the content tag
name.
- Click Update settings.
19 comments
Sanobar Khwaja
I followed the steps. How do I check if the tags are visible on the article when user searches for it.
0
Elizabeth Williams
Hi Sanobar Khwaja The content tags appear as clickable links under the Related to section of the article. See About content tags for a screenshot illustrating this. Thanks!
0
Sanobar Khwaja
Thanks Elizabeth Williams for the quick response. I have added the tag in the article settings.
0
Lauren
I am also having the same problem. The content tag is not showing up on the article or in the "related articles" section
0
Elizabeth Williams
Sanobar Khwaja One thing to verify is that you have met the theme requirements... See the note at the top of this article with the link to more information about getting started with content tags. Thanks!
0
Boyoon Kim
Hi, I have enabled the tag for endusers however do not see the 'related to' section when creating a new post. What am I missing?
0
Dan Gill
I am unable to see the Related To section in the right sidebar. On one article there was a Tags section, and I was able to add tags to that one. But on most of our articles there is no Tags section and no Related To section. Could this be a permissions issue?
0
Nacho Santana
In the case of a community post, the option "related to" will be visible on the edit window and not on the creation page. Once you have created the post, go to the settings on the right-hand side of the post and click edit. Then you will see this window, where the "related to" field is visible:
I hope this information helps.
0
Nacho Santana
It could be the permission, only Guide admins and article authors can create content tags in articles. For more information, please refer to this article.
I hope this help. If you still need support, please create a ticket with us. How to contact Zendesk support.
0
Rasmus Lynggaard
Hi,
We have recently started using content tags on our articles, but we have encountered an issue. All of our articles are translated into four languages, however, we have noticed that it is not possible to translate content tags. This is a concern for us as it is a critical aspect of our work.
We would like to know if we are missing any information or if the feature to translate content tags is in the roadmap for future updates.
Thank you for your time and support.
1
Jan Hein
My issue is that only 20 content tags show up in the Article settings drop-down. How are my Light Agents/Authors supposed to know what the other 80 tags are? I know that they can type at random in the add-a-tag box but that's hit-and-miss and frustrates even the most patient of us. Or they/we could go old school and make a paper list of the tags and pin that to our office wall - perhaps by taking a screenshot and printing that out - I'd have to check that a Light Agent can see all the tags at once. Maybe only admins (like me) can do this in which case am I supposed to make the screenshot and email it to everyone?
And, for signed-in users being able to see a list of tags would be an awesome way of browsing the site, no?
Am I missing something? Is there a 'print all tags' option hidden away somewhere and an 'email all the Light Agents at once' function? Do I make a Community Forum Post that lists all the tags for the users? How are you imagining this tagging thing might be streamlined and when will that happen?
0
Easter Dodds
Could there be a way to add the option under Article Settings button to bulk update/change "related to" content tags similar to being able to select to bulk update "change labels" when filtering under the manage articles view?
4
Mark Glinski
I'm not seeing content tags either. I see the note about needing to be upgraded to the latest version of theCopenhagen theme. I have heavily customized my Copenhagen theme and I don't want to potentially lose these customizations by upgrading, which has happened in the past. Is there any guidance on updating the Copenhagen theme w/o blowing away all my customizations?
0
Mike DR
0
Deme Shor
I have the same question as Easter Dodds– we have a few hundred articles and I would like to add contact tags to all of them. Having to do that one-by-one would be pretty tedious. Being able to filter articles by content tags would also help a lot with keeping track of which ones are done/which ones still need to be updated
2
Dainne Kiara Lucena-Laxamana
HI Deme Shor
It's not natively possible in the Guide UI but it can be done via API. You'd need to use the Update Article API with the Update Content Tag endpoint
-2
Nikki Davison
I'm not clear on why we can bulk add Labels to articles, but not Tags? Using the API is pretty clunky for something that should just be a native feature. Is this planned to be added? We have nearly 2000 articles, so I don't want to take on editing them now if it's going to be a near-future offering.
3
Tony
thank you for your feedback. We really appreaciate it. As it is now, we don't have an eta or if the feature you are looking for will be added.
But thank you for bringing this up, and we wish you a nice day.
0
Matthew Leggett
Why does Bulk Action of Tags require an API tool, but Labels doesn't?
Also, why can't we bulk action move articles for which we've searched and filtered in the Manage Articles list?
These are two glaringly obvious missing features here.
0