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When creating and editing articles, you can preview how your article will look, even before you save your changes. Article previews open in a new browser tab and can be refreshed each time you add or edit content in the article editor.
Because article preview allows you to see how your article will appear in the help center both before and after you save an article, it's an effective tool for making sure content appears correctly before saving. You can discard unwanted changes before you save the article, preventing necessary rework.
Previewing unpublished articles
When you create a new article, you can preview how the article will appear in your help center, both before and after saving.
- Create a new article.
- Click the Preview button.
The article opens in a new tab in Preview mode.
- To make and preview additional edits, leave the Preview tab open and do the
following:
- Return to the article editor and add or update content.
- Click the Preview tab to return to the Preview tab you already have open.
- Refresh the browser page to display the new edits or additions.
When you're ready, you can save and publish the article. See Creating and editing articles in the knowledge base.
Previewing edits to published articles
When editing a published article, you can preview either the edits you are making on the published version of the article.
To preview edits to published articles
- Add or edit content in an article.
- Click the arrow next to the Preview button to select one of the following
options:
- Published article - Last published version of the article. This opens the version that is live in your help center.
- Preview - Current saved or unsaved version of the published article that you are editing. This version opens in a new tab in Preview mode and displays the changes you have made to the article.
- To make and preview additional edits, leave the Preview tab open and do the
following:
- Return to the article editor and add or update content.
- Click the Preview tab to return to the Preview mode.
- Refresh the browser page to display the new edits or additions.
When you're ready, you can save and publish the article. See Creating and editing articles in the knowledge base.
6 comments
Rebecca
6133885346586 If you don't mind, could you confirm if your view/preview button looks and acts differently now that it's back? Our button seems to have changed, and we also have a new bar on top of preview articles that says “refresh to see latest changes” that was not there before. TY for your time
0
Arthur Mori
6255246586266 confirmed its back
0
Rebecca
6133885346586 Same issue, ours came back but in a weird form, have you had any update to this?
0
Arthur Mori
Why is the preview button missing? It was there last week.
1
Ashley Boose
It's really confusing that the new editor UI has the “Preview” button now whether you've made edits to your article since publishing it or not. Is there a reason why they changed it to work this way? For a moment, they had a “View” button (or something similar) after you published the article, and then if changes were made and saved, then the button would change to “Preview”. This was much simpler and worked perfectly. The way they have it now, I can't tell if any change has been made or not by simply looking at the article in edit mode.
1
Ashley Boose
It's really confusing that the new editor UI now has the Preview button, whether you've made edits to your article since publishing it or not. Is there a reason why they changed it to work this way? For a moment, they had a View button (or something similar) after you published the article, and then, if changes were made and saved, the button would change to Preview. This approach was much simpler and worked perfectly. With the way it works now, I can't tell whether any changes have been made just by looking at the article in edit mode.
0
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