Previewing articles as you edit in the knowledge base

What's my plan?

Note: Rollout of this feature has been extended to allow us to resolve unexpected issues that arose with a small group of edge cases. To report issues with this feature, contact Zendesk Customer Support.

When creating and editing articles, you can preview how your article will look, even before you save your changes. Article previews open in a new browser tab and can be refreshed each time you add or edit content in the article editor.

Because article preview allows you to see how your article will appear in the help center both before and after you save an article, it's an effective tool for making sure content appears correctly before saving. You can discard unwanted changes before you save the article, preventing unnecessary rework.

This article covers the following topics:

• Previewing unpublished articles
• Previewing edits to published articles

Previewing unpublished articles

When you create a new article, you can preview how the article will appear in your help center, both before and after saving.

To preview unpublished articles

1. In your help center, add a new article and enter your content.
2. Click the Preview button.

   The article opens in a new tab in Preview mode.

   

3. To make and preview additional edits, leave the Preview tab open and do the following:
   1. Return to the article editor and add or update content.
   2. Click the Preview tab to return to the Preview tab you already have open.
   3. Refresh the browser page to display the new edits or additions.

   When you're ready, you can save and publish the article. See Creating and editing articles in the knowledge base.

Previewing edits to published articles

When editing a published article, you can preview either the edits you are making on the published version of the article.

To preview edits to published articles

1. In your help center, open an article in edit mode.
2. Add or edit content.
3. Click the arrow next to the Preview button to select one of the following options:
   • Published article - Last published version of the article. This opens the version that is live in your help center.
   • Preview - Current saved or unsaved version of the published article that you are editing. This version opens in a new tab in Preview mode and displays the changes you have made to the article.

   

4. To make and preview additional edits, leave the Preview tab open and do the following:
   • Return to the article editor and add or update content.
   • Click the Preview tab to return to the Preview mode.
   • Refresh the browser page to display the new edits or additions.

   When you're ready, you can save and publish the article. See Creating and editing articles in the knowledge base.