Using the content blocks list

What's my plan?

If you are using content blocks in your articles, you can manage them from the content blocks list You can see all of the content blocks that have been created in the account, when they were last edited, and in how many articles they are being used. From the list you can also edit or delete content blocks.

To view your content blocks list

1. In Knowledge admin, click Manage articles () in the sidebar.
2. Under Content objects, click Content blocks.
3. Click on a content block to see more information about that block.

   A sidebar appears listing all of the articles that the content block is being used in, as well as the current status that they are in.

This article covers the following topics:

• Editing a content block
• Deleting a content block

Editing a content block

Both agents and admins can make changes to content blocks.

To edit a content block

1. Hover over the content block that you want to edit, then open the options menu () and click Edit.
2. Make any necessary changes.

   You can edit the name of the block, and any text in the content block. If you want to reformat the content (such as adding bold or inserting a link), use the dialog toolbar.

3. Click Save.

   Your updates are saved, and visible in all articles that use the content block.

4. Republish all of the updated articles to reflect the changes in your help center.

   Editing a content block affects all of the articles that use it and changes their status to “In progress”.

Note: When you edit content blocks from the Manage content blocks list, you are editing the master version of a content block that doesn’t have any context of the articles that it is inserted in. Therefore, you cannot link a content block to a heading in an article that the content block is in. However, you can link a content block to other articles in the help center.

Deleting a content block

When you delete a content block it is permanent and you cannot restore it afterwards. It’s only possible to delete a content block if it is not being used in any of the articles in your knowledge base. Only Admins can delete content blocks.

To delete a content block

1. Hover over the content block that you want to delete, then open the options menu () and select Delete.
2. If the content block is still being used in any articles, you’ll see a notification that it has to be removed from them first. Use the link to see a list of the articles.

   

3. Click Delete content block.