Recent searches


No recent searches

Scheduling articles for publishing and unpublishing



image avatar

Jennifer Rowe

Zendesk Documentation Team

Edited Feb 07, 2025


4

6

6 comments

We'd love the ability to schedule an article to publish with more specificity than the current "on-the-hour" intervals.  We have campaigns, partnerships, and special events that occasionally launch at 8:30 am EST, for example, and it's frustrating that we need to manually publish the corresponding article in Guide, instead of scheduling it to publish.

3


Adding my vote to adding functionality to pre-schedule Archiving content, not just unpublishing. We leverage temporary "bulletin" type content for our internal teams that drive visibility to updates or temporary contact drivers. Being able to archive and not just unpublish would be more valuable to us and align with other CMS systems. 

0


How does this work if an article has changes scheduled, but, requires a new/different update now, or before the scheduled date?  Is our only choice to "remove schedule", make the current edits + publish, then redo the other edits and schedule again?

 

0


image avatar

Jim

Zendesk Customer Care

Hi Lila,

You may still see the option to edit the schedule for publishing on the article, so you can edit the schedule first, prior to making any changes or updates in the article itself (shown in the sample image below).
 

 
However, if you proceed first in updating the article content instead of the schedule, the options available would be to save and remove the schedule, or save and keep the schedule for publishin.

 
I'm afraid to say that those are the only available options as of the moment.

 
Best,

Customer Advocacy Team
 

0


I am currently experiencing the following issues with schedules:

- the “Remove schedule” option does not work (I had to publish and unpublish manually to remove the schedule).

- when I make changed to the article after setting a schedule, I do not get the warning message but the schedule has been removed.

Are these bugs known and will they be fixed soon?

0


image avatar

Destiny

Zendesk Customer Care

Hello Sabine, 
 
Thank you for reaching out.
 
I’m sorry to hear that you’re experiencing issues with our Schedule feature. I will contact you via email so we can continue troubleshooting. Alternatively, if you prefer a live conversation, you can reach out to our support team through our web widget by following this guide: Contacting Zendesk Customer Support.
 
Looking forward to resolving this for you soon!

0


Please sign in to leave a comment.