This article includes the following topics:
Finding the account owner
If you don't know the owner of your account you can view the roles assigned to your users to find out. Admins can quickly find the account owner on the account Contacts page. Both agents and admins can find the account owner on the Team members page.
To find the account owner (admin)
-
In Admin Center, click
Account in the sidebar, then select Billing > Contacts.
The Contacts page appears with a list of account contacts. The account owner appears at the top of the list.
To find the acounts owner (agent)
- In Admin Center, click
People in the sidebar, then select Team > Team members.
- Search through the list of team members.
The team member who is the account owner will have an Administrator (Owner) role.
Transferring account ownership
Only the current account owner can transfer ownership to another user. When the current owner is still available, transferring ownership is simple. The current account owner can give another billing admin the account owner role.
To transfer ownership to a different user the new owner must be a billing admin on the account. If you need to add the new account owner, see Adding agents and administrators. If you add a new user to Zendesk to become the account owner, make sure they have a verified email address. They can verify the email address themselves. A verification link is sent automatically when you add them to the account. Alternatively, you can verify the email address for them.
When you change the account owner, the previous account owner loses access to all subscription-related pages such as Invoices and Payment. Also, when you change the owner of your account, integrations that were set up by the previous account owner may break. The new account owner might need to reauthorize integrations.
To transfer ownership to a current billing admin
- Make sure the new owner you want to change to has a verified email address.
- Make sure the new owner you want to change to is a billing admin. See About billing admins. You can’t change ownership to a non-billing admin.
-
In Admin Center, click
Account in the sidebar, then select Billing > Contacts.
A list of account contacts appears, including all billing admins for the account.
- Locate the billing admin you want to make the new account owner.
- Click the options menu icon (
) next to the billing admin and select Make account owner from the drop-down menu.
- When the confirmation message appears, click Change owner.
After confirmation, a success message appears.
To transfer ownership to a new billing admin when no agent seats are available
If you need to add the new owner to the account, and no agent seats are available, the current owner can edit their own user profile to make the transfer.
- In Zendesk Support click the current owner's profile icon in the upper-right corner of the page header and then select View profile page.
- In the profile's email field click add contact and enter the new owner's email address.
The current owner will receive an email that this new address has been added. Make sure the current owner verifies this new email address.
- After the current owner receives and verifies the email, return to the current owner's profile in Support.
- Click the drop-down icon on the new email address and select Make primary contact.
- Delete the old owner's email address from the account.
The account and profile now belong to the new owner.
- Reset the account's password and update the other account information as needed.
Note: If you don't want to change the email address of the current owner profile, you can submit a request to Zendesk Customer Support to see if it's possible to add a temporary agent seat to your account to create a new user profile.
Finding and changing the account owner (legacy Chat)
If you have a legacy, Chat only account, there isn't a Contacts page in Admin Center and there aren't billing admins. Instead, follow these instructions to find and change the account owner.
To find and change the account owner
- In Admin Center, click
Account in the sidebar, then select Billing > Account owner.
A page appears with a list of team members in the Chat only account. The account owner appears at the top of the list.
- To change the account owner, find the team member you want to make the new account owner.
- Click the options menu icon (
) next to the team member and select Make account owner from the drop-down menu.
- When the confirmation message appears, click Change owner.
15 comments
Sierra
I just went through this with our account. It was a little lengthier than I had anticipate. We only have 2 seats and I wanted to switch the ownership from an admin to a contributor. Long story short, you have to update the owner, downgrade an admin, upgrade a contributor and then switch them to owner. Note, we could not do this version which is what we had originally thought we could do.
Note: If you do not want to change the email address of the current owner profile, you can submit a request to Zendesk Customer Support and we can assist with adding a temporary agent seat to your account to create a new user profile.
0
Ola Timpson
It says the request has to come from an email address in the company's domain. I assume this means we have to email it in, but the 'Zendesk Customer Support' page doesn't give an email option. Please can you advise how we do this?
1
OLGA CEDILLO
por favor necesito ayuda
necesito recuperar una cuenta
0
Christine
If you are having issues signing in to your account, you can reset your password. If you are having issues receiving the password reset email, see this article: I am not receiving my password reset email.
For all other issues signing in, you may check out I am having trouble logging in to Zendesk.
0
Roz Ross
when you transfer ownership to another member does the billing admin automatically change on the system to the New person ?
0
Audrey Ann Cipriano
Hi Roz, yes, once you transfer the ownership to another member, the account owner should be receiving the invoices going forward unless you want a different email address listed. You can also check who receives the invoices by going to In Admin Center, click the Account icon in the sidebar, then select Billing > Invoices > Recipients Tab.
Thank you! :)
0
Bill Reed
Sorry if a silly question, but: will changing the account owner also change the account owner on any existing Sandboxes?
0
Audrey Ann Cipriano
Hi Bill Reed thanks for reaching out! There are no silly questions here :)
Great question actually! I can confirm that changing the account owner of the production account will NOT change the account owner of it's sandboxes. :)
Hope this helps!
0
Simon Whitehouse
Does this include the case when the account ownership is transferred from one organisation to another? We are taking over the support for a client and their existing support organisation are transferring the account ownership to us.
0
Amanda Pulido
So if I understand this correctly, if my VP of Sales (the current owner) makes me (an admin) the account owner so I can work on integrating Zen with our other systems, then she will have to reauthorize all the functionality I've set up!? ... What is the rationale behind this?
It's a huge pain point for us right now, and I hope I'm missing something because this setup doesn't make sense -- your buyers (account owners) are execs. They aren't the ones managing the day-to-day operations of a CRM.
Can you recommend a workaround? Thanks.
2
Robert Owen
Account owner having to pay for an Admin licence is stupid.
I'm the business owner, I don't use Zendesk but I'm the one who pays the bills but I need to pay for an admin licence, why?
2
Mike DR
0
Katarzyna Olejarczyk
I'm trying to change the ownership, however my subscription has only one agent and I cannot make the other account an admin. Can I still somehow transfer the ownership to the other account?
0
Francis Casino
That should be possible and it is also outlined in the article. It should be directly under "To transfer ownership to a new admin when no agent seats are available" part of the step.
0
jafar darantinao
I try to withdraw few hours ago but i did not receive it. Why is it pending? When i can get may withrawal?
0