Changing the account owner

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1 Comments

  • Sierra

    I just went through this with our account. It was a little lengthier than I had anticipate. We only have 2 seats and I wanted to switch the ownership from an admin to a contributor. Long story short, you have to update the owner, downgrade an admin, upgrade a contributor and then switch them to owner. Note, we could not do this version which is what we had originally thought we could do.

    Note: If you do not want to change the email address of the current owner profile, you can submit a request to Zendesk Customer Support and we can assist with adding a temporary agent seat to your account to create a new user profile.

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