Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SSO to authenticate your users, see the article: Accessing your Zendesk account when your SSO service is down.
Question
I forgot my password. How do I reset my password when I can't sign in?
Answer
If you are having issues signing in, reset your password.
To reset your password
- Browse to
https://yoursubdomain.zendesk.com/access/help
, where yoursubdomain is your subdomain name. Or use the button below to select your subdomain and be redirected directly to the password reset page
.zendesk.com - Enter the email address you use to sign in.
- Check your inbox and follow the instructions on the email you have just received.
If you are having issues receiving the password reset email, see this article: I am not receiving my password reset email.
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