How do I reset my password when I can't sign in?

Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SSO to authenticate your users, see the article: Accessing your Zendesk account when your SSO service is down. 

Question

I forgot my password. How do I reset my password when I can't sign in?

Answer

If you are having issues signing in, reset your password.

To reset your password

1. Browse to https://yoursubdomain.zendesk.com/access/help, where yoursubdomain is your subdomain name. Or use the button below to select your subdomain and be redirected directly to the password reset page
   
   
   Go to password reset page
   .zendesk.com Go to account
2. Enter the email address you use to sign in.
   
3. Check your inbox and follow the instructions on the email you have just received.

If you are having issues receiving the password reset email, see this article: I am not receiving my password reset email.