Accessing your Zendesk account when your SSO service is down

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  • Shona

    I can't find the SSO Bypass field. This is what my screen shows.

  • Mike DR
    Zendesk Customer Care
    Hi Heather!
    I did a test on that, for SSO you're correct it will show Successful sign-in using SAML, I did try sending my test account a bypass link and it shows as Successful sign-in using access token, it will also show the token used for the log in.
  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Shona,
    Based on this article - SSO bypass field only displays for the account owner when Zendesk authentication is disabled for team members
    1) Uncheck the Zendesk authentication to disable the password for team members, then save it.

    2) The option should be available now.

    Let me know if you have questions. Thank you!
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Does anyone know how to see a bypass login on the audit log? When I test it, the login still looks to have been via SAML but it wasn't....

  • Ajay Harduth
    Our domain has changed and we made the relevant changes to the SAML. I noticed that our url still points to the old domain and does not allow anyone acess.

    How do i go about changing the domain to allow our team access.


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