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Enabling social and business single sign-on (SSO)



Edited Sep 27, 2024


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5 comments

Is there a method to restrict different brand access when using SSO, eg:  Staff with an SSO login get X, Y, & Z brand access,  but end-users with SSO only gain access to Brands X & Z. 

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Cheeny Aban

Zendesk Customer Care

Hi Dave,

As of the moment, SSO will apply to the entire account. There is no native way to restrict the implementation to different brands. However, I understand your need for this functionality and I am marking this comment as product feedback. We truly value customer feedback and your voice and votes in the community help influence future Zendesk functionality.

All the best

 

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Looking for some direction prior to touching base with my internal IT team on how what we need to consider to move forward in our set-up with access/Help Center:

Our situation is we have end users that fall into the following segments:

1. Organization A has end users that they wish to manage via OneLogin
2. Organization B has end users that they wish to manage via Azure Active Directory
3. All other organizations have end users that will login using Zendesk authentication

...specifically so that any one of these end users can submit a ticket, track tickets and even access certain content in the HC (based on their identity/organization).

Is this "mix" possible? 

And is it possible to do so in a way where the end users never see/feel a thing - their accounts in Zendesk have the accurate info and however they login, it works?

Any/all input is appreciated.

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Please could someone at Zendesk confirm whether it is on the roadmap to restore business SSO for end users?

 

In the past, this was possible but was removed on 18 May 2023 for security reasons. I was wondering if a workaround has been found and if we can expect to see this restored.

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Caroline Kello

Zendesk Product Manager

Hey James, I'm Caroline from the Product team 👋 I'm assuming you're referencing Microsoft SSO for end users in particular here? We currently don't have any plans to address this in 2025, but I've added your feedback to our internal tool to make sure that it's captured and tracked accordingly. 

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