Enabling social and business single sign-on (SSO)

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  • The Original DKNY

    Is there a method to restrict different brand access when using SSO, eg:  Staff with an SSO login get X, Y, & Z brand access,  but end-users with SSO only gain access to Brands X & Z. 

  • Cheeny Aban
    Zendesk Customer Care

    Hi Dave,

    As of the moment, SSO will apply to the entire account. There is no native way to restrict the implementation to different brands. However, I understand your need for this functionality and I am marking this comment as product feedback. We truly value customer feedback and your voice and votes in the community help influence future Zendesk functionality.

    All the best


  • Mike Englebrecht

    Looking for some direction prior to touching base with my internal IT team on how what we need to consider to move forward in our set-up with access/Help Center:

    Our situation is we have end users that fall into the following segments:

    1. Organization A has end users that they wish to manage via OneLogin
    2. Organization B has end users that they wish to manage via Azure Active Directory
    3. All other organizations have end users that will login using Zendesk authentication

    ...specifically so that any one of these end users can submit a ticket, track tickets and even access certain content in the HC (based on their identity/organization).

    Is this "mix" possible? 

    And is it possible to do so in a way where the end users never see/feel a thing - their accounts in Zendesk have the accurate info and however they login, it works?

    Any/all input is appreciated.


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