Getting started with Guide for your help center: Setting up

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  • Jerrod Harden

    Every time I go to widgets and setup help center, and try to enable it i get the below error:


    When i go to Guide i get this:


    I so new to all of this and I'm just trying to get an interface for all of our end users to be able to submit tickets.

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi @...

    Are you the account owner? The Help Center has to be enabled by the account owner, so you might have to ask that person to do it, if it's not you. See if that works!

  • Jerrod Harden

    🤦‍♂️ that makes sense , im an admin , not the owner. I will get with the owner . Thank you !

  • Reggie Murphy

    I do not see where to click on Settings in my guide. 

  • Dave Dyson
    Zendesk Community Manager
    Hi Reggie,
    You must be a Guide Agent in order to access settings in Guide (see Understanding Guide roles and privileges).
    If you are a Guide Agent, when when you're in your Guide help center or Gather community, you'll either see a top bar with a link to add articles etc. to your help center, and a "Guide admin" link on the right that will take you to the Guide settings. This bar shrinks up, and when that happens there a small down-arrow in the middile-top of the screen that will allow you to expand the bar so you can see the links. But if that arrow isn't there and you don't see the Guide admin link, it's likely that you're not a Guide Admin in the help center you're looking at. In that case, you'll want to talk to one of your admins and ask if they will grant you Guide admin permissions. 

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