You can deactivate a Help Center, if necessary, after it has been activated. You must be a Support admin to deactivate a Help Center. Deactivating your Help Center does not delete the Help Center or any of its contents. It simply hides it from end-users.
When deactivated, end-users can no longer access that Help Center. Guide admins and agents can access a Help Center when it is disabled.
If you have set up multiple brands, you can deactivate the Help Center for each brand individually.
To deactivate your Help Center
- In Guide, click the Settings icon () in the sidebar, then click Guide settings.
- On the
at the bottom of the settings
- Click Update.
- Click Yes, deactivate to confirm that you want to deactivate your Help Center.
Now end-users can no longer access your Help Center, but Guide admins and agents still have access to the Help Center.
You can reactivate Help Center by clicking Activate at the top of the settings page.
When we disable Help Center, the users are now redirecting to the URL ending with "/hc/" .... which leads to a "page not found" result and the link to "go back to the home page" is looping to the same page. Which means that Zendesk is unavailable to end users.
Does someone know where to disable the redirect to the help center and let the users land in the SUPPORT part of Zendesk with ticket list, just like the agents do ?
This is really blocking for us.
There's actually no way for end-users to access the agent interface in Support at this time. They can only access the Help Center if it's been activated for them. Otherwise the expected behavior is that they will be taken to a page is not found since they don't have access to any location on your account.
Perhaps you'll want to set up a Request Only Help Center so they have a landing page when they navigate to your account? The article I linked should help point you in the right direction for setting that up.
I hope this helps!
The widget will only send suggestions using the content from your Help Center. So If the Help Center is deactivated then there would be no content available. Additionally, this won't be available through the mobile SDK as well. I hope this clarifies your question.
Blanca | Customer Advocate
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