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Setting up Zendesk Guide


Enabling and activating your help center

What's my plan? The help center is not deployed by default. You must enable it in setup mode, prepare it for release...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

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0

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Configuring Guide settings

What's my plan? You can manage your knowledge base configuration in Guide settings. You must be a Guide admin to wor...

Edited Jun 21, 2024

4 votes  ·  2 comments

4

Votes

2

Comments


Host mapping - Changing the URL of your help center

What's my plan? Quick Look: Admin Center > Account > Appearance > Branding By default, the address of your hel...

Edited Oct 31, 2024

37 votes  ·  63 comments

37

Votes

63

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Migrating existing content to your help center

What's my plan? There are many ways to migrate content from one help center to another. This article ...

Edited Feb 07, 2025

9 votes  ·  13 comments

9

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13

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Enabling agents to access request forms

What's my plan? By default, agents can't use the help center to submit or comment on tickets. Instead, if ...

Edited Feb 07, 2025

3 votes  ·  11 comments

3

Votes

11

Comments


Setting up the Atlassian Statuspage integration for Guide

What's my plan? The Atlassian Statuspage integration for Guide allows customers to see status page ...

Edited Jan 22, 2025

3 votes  ·  9 comments

3

Votes

9

Comments


Preparing an SSL certificate for upload to Zendesk

What's my plan? Note: Zendesk can provide a free SSL certificate for your host-mapped domain or domains on Team, Pr...

Edited Jun 21, 2024

15 votes  ·  0 comments

15

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0

Comments


Restricting help center access to signed-in end users

What's my plan? Note: Help center access for Employee Service plans is restrict...

Edited Feb 12, 2025

9 votes  ·  35 comments

9

Votes

35

Comments


Allowing restricted content in article email notifications

What's my plan? When a new article is published within a section, article notification emails are sent to users who ...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

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0

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Enabling Chat for your help center

What's my plan? Note: Guide customers who are not on a Suite plan must also have Zendesk Support and Zendesk ...

Edited Feb 03, 2025

7 votes  ·  2 comments

7

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2

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Using the spam filter to prevent spam in your help center

What's my plan? The Help Center spam filter prevents new and edited end-user posts and comments that appear to be s...

Edited Jun 21, 2024

6 votes  ·  16 comments

6

Votes

16

Comments


Creating a help center for one of your Support brands

What's my plan? Note: This feature has the following plan restrictions: Suite Growth or Professional: Five bran...

Edited Dec 03, 2024

9 votes  ·  26 comments

9

Votes

26

Comments


Changing the name of your help center

What's my plan? After you create your help center, you can change the name displayed to users. For example, if your ...

Edited Jun 21, 2024

2 votes  ·  2 comments

2

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2

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Enabling users to vote on knowledge base articles without signing in

What's my plan? You can enable anonymous end-users to vote on Help Center knowledge base articles ...

Edited Jun 21, 2024

16 votes  ·  14 comments

16

Votes

14

Comments


Configuring the default language for your help center

What's my plan? The default language is the language that end-users see in your help center by default....

Edited Jun 21, 2024

2 votes  ·  1 comment

2

Votes

1

Comment


Enabling and disabling profiles in your help center

What's my plan? Help center profiles display user information, activity, and recent contributions. Help cen...

Edited Jan 03, 2025

11 votes  ·  15 comments

11

Votes

15

Comments


Implementing cookie consent in your help center

What's my plan? Some jurisdictions may require that you obtain user consent for cookies or allow users to opt-out o...

Edited Jan 06, 2025

3 votes  ·  9 comments

3

Votes

9

Comments


Deactivating your Help Center

What's my plan? You can deactivate a help center, if necessary, after it has been activated. You must be a Support a...

Edited Jun 21, 2024

4 votes  ·  9 comments

4

Votes

9

Comments