You can enable anonymous end-users to vote on knowledge base articles without signing in. This lets you get more votes on content and better understand how effective your content is.
You must be a Guide admin to enable anonymous voting. Anonymous voting is not available for community posts.
To enable anonymous voting on articles
- In Knowledge admin, click Settings (
) in the sidebar. - In Help center settings, under Content Management, select
Anonymous voting on articles.
- Click Update.
When anonymous voting is enabled for articles, all votes are recorded, regardless of whether the user is signed in. User data is recorded only for users who have signed in.
Note: Voting buttons on articles are part of the standard Help Center theme. If you do not see them on your articles, then they might have been removed from your theme. To add them back, see Add voting buttons to articles.