Host mapping - Changing the URL of your help center

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11 Comments

  • Kerry Washington

    The article does not map to my attempt to Host Mapping. 
    We setup the CNAME and the DNS is forward users to my domain: support.lite-wallet.org.
    That is setup properly and we know because when  you click on it, it redirects to Zendesk.

    However, the page is the 404 type page.

    Furthermore, in my dashboard when i try to set the domain into the host mapping window, it gives an error saying the CNAME is mis -set.  Can someone help?

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  • Jay Nelson

    Will there ever be support for pathing on the host mapping?  This would allow for usage of multiple tools during transitions and make the platform more versatile.
     
    https://subdomain.domain.com/<path>

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  • Kerry Washington

    Following the step show above, we still are unable to save to the CNAME DNS record.

    When you browse to the subdomain, it directs to a Zendesk 404 page.  So, it suggests the routing is somewhat correct.

    Is it a problem on the Zendesk side?

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  • Gab Guinto
    Zendesk Customer Care

    Hi Kerry,

    We checked that address – support.lite-wallet.org – and it looks like the CNAME/DNS settings are misconfigured from your end.

    You may want to review this section and check again if everything properly configured.

    Hope this helps. Thanks Kerry!

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  • Gab Guinto
    Zendesk Customer Care

    Hi Jay!

    This is not yet supported, and I'm afraid we could not tell for certain if this is in the roadmap soon. I recommend that you create a new post in the Support Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Thanks!

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  • Guljeet Nagpaul

    Can we have separate URL for support and gather. one is support.mydomain.com and other we want it to be community.mydomain.com

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  • steve jones

    what if we aren't using a subdomain and just using the root domain as our URL?

    Can we not do this? 

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  • Joshua Small

    Does host mapping impact `zat theme preview`? When I navigate to the URL generated by this command, I am redirected to the specified host mapping, and have no theme preview.

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  • Narek Torosyan

    Why should we disable Cloudflare proxy? It's not a solution. As Zendesk Guide doesn't have native 301 redirect functionality, Cloudflare was the only option for us to have redirects. Please either provide a redirect functionality or at least fix this bug, so that the Cloudflare proxy works for Zendesk, as for every other website on the internet.

    -2
  • Marci Abraham

    We disabled two of our branded help centers and built a 3rd one to replace them both. Is it possible to map the two old domains to the new help center? There is no configuration option for this that I see, and we cannot make it happen in DNS settings (yet).

    We tried making CNAME records for the two old domains like this:

    HC1.example.com >> HC3.example.com

    HC2.example.com >> HC3.example.com

    That option led the user to a login page for HC3.example.com, which they should not see. They should just be on the main help center.

    Then we tried:

    HC1.example.com >> HC3.zendesk.com

    HC2.example.com >> HC3.zendesk.com

    This generates an error message from Zendesk saying that the help center is not available.

    At first, I thought this was happening because I still had the original domains mapped to their Zendesk HCs, but I removed the mappings and the problem remains. 

    Any suggestions?

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  • Erik Boudreault
    Zendesk Customer Care
    Hello Narek!
     
    We do not have any designated solutions for this but we do have an article on how you can redirect old articles to a new Help Center here:
    https://support.zendesk.com/hc/en-us/articles/4408886627866-Redirecting-traffic-from-deleted-Help-Center-articles
     
    Thank you!
    0

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