Configuring your help center to support multiple languages

Return to top

8 Comments

  • Elisa

    Hello, 

    If I delete a language, will all the help center articles in that language be archived? Thanks 

    0
  • Jules Winckelmann

    Hello,

    I have 5 languages on my help center. If an article is not translated in one language, is there a way to hide this language in the dropdown menu ?

    0
  • The Grumpquat

    Is there a configuration setting or method to serve off articles in all available language when the end-users language has not yet had the article translated?

    EG: Bob is a native Esperanto speaker and reader, he search for "Rajdu mulon" in Guide/Help Center.  There is no Esperanto article for this, but there are english and german versions. 

    English: How to Ride a Mule

    German:  Reite ein Maultier

    How can one provide always provide results for a KB search that lists ALL the languages a article is available in? 

    0
  • Clifford James Lacson

    Hello,

    Thanks for reaching out! You must enable all of the languages that you want to support in your help center in order to serve off articles in all available languages that you want. You can choose from any of the Guide supported languages and most of the languages that are available by request.

    If you choose a supported language, text that appears in the help center by default (for example, "search" and "comments"), is displayed in that language.

    Kindly check this article here for you to be guided accordingly: Configuring your help center to support multiple languages

    Let me know if you need further assistance.

    Clifford James Lacson |Associate Customer Advocate|

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

    0
  • Karolina

    When creating a multi-language HC, is there an option to edit the welcome message/search bar placeholder to match the available languages?

    0
  • Russell Chee
    Zendesk Customer Care

    Hey Karolina,
    Thanks for reaching out on the Community post, I hope you are doing well! I would just like to understand which part of the welcome message/search bar placeholder are you referring to exactly? If you wouldn't mind expanding a little bit more or even with screenshots, I would be more than willing to help. If however you are not comfortable with posting information about your Zendesk account on this community post, please do let me know and we can work something out :) Have a great one!

    Russell Chee | Senior Customer Advocacy Specialist | Melbourne, Australia

    0
  • Karolina

    Hi Russell! 

    Our current HC welcome message reads Welcome to XYZ however I can't see a distinct option that would change this into French for us when setting up our Canadian Help Centre. 

    We also have wording in the search bar which once again, there doesn't seem to be an option to translate. Any ideas?

    0
  • Russell Chee
    Zendesk Customer Care

    Hey Karolina,
    Thanks for your response, it is much appreciated! Sounds like you're looking for a specific workflow with your multi-language Help Center. In this instance, let's turn your post into a ticket and work on it together as I may require a little bit more information about your account specific workflow. Keep an eye out for your emails!

    Russell Chee | Senior Customer Advocacy Specialist | Melbourne, Australia

    0

Please sign in to leave a comment.

Powered by Zendesk