Adding multiple languages to Zendesk Support

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  • Abdul Khader Malim

    Hi all, I need to add English(world) locale to my zendesk support. Can you help me out how to add the locale which is not available in my zendesk account.

    language Name - English(world)

    language code - en-001

    Refer article :

  • Blanca
    Zendesk Customer Care

    Hi there Abdul,

    Thank you for reaching out. To be able to add English or multiple languages to your Zendesk Support, you need to assume into an admin profile and do the following steps:

    Click the Admin icon ( ) in the sidebar, then select Settings > Account.
    Select the Localization tab.
    In the Languages section, click Additional languages.
    Select the languages from the list that you want to support.
    Click the Save tab.

    Sharing this article for further reading as well Adding Multiple Language to Zendesk Support

    Blanca | Customer Advocate

    Chat with our live support!

  • Andrew Chu

    Hi Zendesk team,

    I have a question regarding given suggestions to "Using a requester's language in your business rules" , which I understand that all suggestions given are solely based on the conditions of the requester's language (the field in ZD user profile highlighted in photo below?) and not the language content of the tickets or Email requests?

    Let's say if an user whose language selected as French writing an Email request in English, if we set up conditions then will the ticket created marked as an English language or French language ticket?

    Appreciate your further comment on this

  • Masha Kolenkina

    How are languages not listed in the "Additional Languages" section supported? For example, with Azerbaijani. We have all the translation files and when it's added through the Guide and imported via a Zendesk App, it shows a blank interface when visiting our Help Center. 

  • Charles Gresula
    Zendesk Customer Care

    Hi Masha Kolenkina,

    For Help Center, we have a guide here on how you can add translated versions of your contents - Localizing help center content.

  • Sila Erol

    Hello team,

    Thank you for the great article, very useful!

    My question is about Paligo integration. Once Paligo and Zendesk are integrated, can we add our multiple-language Paligo content to Zendesk? I know that content import from Paligo into Zendesk is possible but I want to learn if it can be done for multiple languages.

    Thank you in advance!

  • Arianne Batiles
    Zendesk Customer Care

    Hi Sila Erol

    Looking at our integration with Paligo here, this seems possible. The app can publish multiple languages to Zendesk at the click of a button. To better understand how our third-party integration apps work, we always recommend reaching out to the creator of the app. You should be able to contact the developer from the provided link above.

  • Kristian Tungland

    Andrew Chu - did you figure out the answer to your question?

    And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?


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