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Rebecca Katz

Joined Apr 16, 2021

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Last activity Jun 30, 2024

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ACTIVITY OVERVIEW

Latest activity by Rebecca Katz

Rebecca Katz commented,

CommentHow to manage the help center

Are there limitations to when the customer context page shows page views? Does it depend on where they open the ticket from? 

View comment · Posted Jun 30, 2024 · Rebecca Katz

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Rebecca Katz commented,

Community comment Feedback - Chat and Messaging (Chat)

Hey Zachary, thanks for your reply! I'll definitely look into that option and see if it will meet the requirements. 

We originally wanted to set up messaging but it didn't allow for us to authentication details to the widget so we had to use the basic chat, however, I understand this is also under development. 

Good luck with the transition 

View comment · Posted Oct 26, 2022 · Rebecca Katz

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Rebecca Katz commented,

Community comment Feedback - Chat and Messaging (Chat)

We have the exact same request, does anyone know if this has been developed in the past 5 years since this request was made? 

View comment · Posted Oct 24, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentGetting started with Guide

Hey :-) 
I'm about to activate a help center of ours and we want to make sure the articles are not searchable in Google. Currently the settings are so that only end users in a certain segment can view the content and only via logging in, will this ensure these article aren't searchable on google?

Thanks!

View comment · Posted Oct 04, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentSetting up Zendesk Guide

Hey, we have two brands and we want each one to have different end user authentication requirements - one with external authentication and one with social login (google auth). In the admin settings I don't see a way to differentiate this by brand, is this possible??

View comment · Edited Aug 04, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentBusiness rules

Hey Brandon, 

 

I have it set up this way and it's currently business hours but the trigger isn't running. Any ideas?

 

 

 

 

The trigger runs properly as soon as I remove those two conditions

 

Thanks!

View comment · Posted Jul 29, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentBusiness rules

Perfect thank you again!

View comment · Posted Jul 29, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentBusiness rules

Thanks Brandon!!

I think what's confusing me is that there is also a trigger condition on the schedule itself. So I guess ignore that condition and just use these two. I'll try that thank you!

When I tried it now the trigger failed to run even though we are in business hours but I'll try it again. Thanks

View comment · Posted Jul 29, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentBusiness rules

How can I set up a trigger that runs only when we are NOT within scheduled hours? 

I.e. I want an autoreply that runs when it's business hours and one that runs when it's not business hours

View comment · Posted Jul 29, 2022 · Rebecca Katz

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Rebecca Katz commented,

CommentBusiness rules

Our triggers are categorized into groups, will the run order still be from top to bottom of the whole list, or is it top to bottom within each group? 

For example:

Category 1:

trigger 1a

trigger 1b

 

Category 2:

trigger 2a

trigger 2b

 

Will triggers 1a and 2a run together or will 2a run after 1b? 

Thanks!

View comment · Posted Jul 29, 2022 · Rebecca Katz

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