Adding subsections to create more levels in your help center

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10 Comments

  • ecaulfield

    So just to be clear: all of the above instructions and instructions from this page will only work for me if I have a Pro licence? 

    2
  • Brett Bowser
    Zendesk Community Manager

    Hey Ecaulfield,

    Subsections are only available on Guide Enterprise so you'd at least need to at least be subscribed to that plan level to have the functionality available.

    Let me know if you have any other questions!

    0
  • ecaulfield

    Hi Brett, thanks for the reply. The company I work for is an existing customer of Zendesk. Is Guide Enterprise something that can be added on to our current license/subscription? Or is it normally bundled into a specific licence?

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Ecaulfield,

    The owner of your account should be able to upgrade your Guide subscription as mentioned here: Viewing and managing your subscription

    If you have a managed account, your account owner would need to reach out to their account rep to assist further.

    Let me know if that doesn't make sense!

    0
  • Michael Clarke

    I've followed all of the steps in the various articles to allow for subsections to be used, but I still don't seem to be able to set the hierarchy for the sections/subsections.

    The hierarchy only allows me to select a Category on the Edit Section page.

    There's no way to drilldown further.


    0
  • John Espina

    Hi Michael,

    In regards to that, we appreciate you following the steps on this article but as per checking currently, there is a way to enable the hierarchy of the sections/ subsections. However, you can always send feedback/ post comments on our community channel regarding this: https://support.zendesk.com/hc/en-us/community/posts/new

    John Espina | Customer Advocate

    0
  • 朱 肇平

    Need to know what it looks like in the Help Center when the number of subsections is 3 & 4 & 5

    or

    Demo Stations  ? 

    0
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hey JP,

    The subsections in the Help Centre looks like this:

    In default Copenhagen theme - Section Page

     

    You can change the sequence of subsection and articles code. Move your subsection code after the articles code then it will look like:

     

     

    and depends on you that how you want to show the subsections on the category and section page. You can add the subsection code into your category and section page then you can use the CSS to change the UI. You can make subsections as a accordion, list, list with the icons to identify easily, etc.

    You can share the screenshot here that how you want to show subsections on your template then I can explain more about your query.

     

    Thanks

     

     

     

     

    0
  • Patrick Leahy

    Hi,

    I want to manually arrange the order of the articles in a section. I followed the instructions above. Get to the section etc. But I don't get a list of the articles so that I can rearrange them.

    Must you have a particular license to do this?

      

    0
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hi, 

    If you have your own sandbox then you can re-order the articles. Follow the below steps:

    1). Go to the Guide Admin.

    2). You will get the left sidebar, click the icon, highlighted by a red border.

     

    3). After clicking, you will reach the window you have seen in the above screenshot.

    4). Click the category of that section where you want to re-order the articles, via clicking on the dots, see in the below screenshot.

    5). After clicking, you will reach to all the sections, now select that one section where you want to re-order the articles and click the dots again.

    Now you have all the articles to re-orders.

     

    Now you can re-order the articles because you have been reached.

     

    If any confusion do let me know :)

    Thanks

    Team Diziana

     

    0

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