You can add subsections (sections in sections), to your help center knowledge base to create more levels in your hierarchy, up to six levels deep. You cannot add more levels to your community.
You must be a Guide admin to add subsections to your help center knowledge base.
About subsections
You can put articles at any section level of the hierarchy, but articles cannot appear under categories. Sections can contain sections or articles or both.
The following diagram shows a help center hierarchy with four levels, including three section levels.
Adding a subsection to a section
You can add subsections (sections in sections), to your help center. You can nest sections in sections for a maximum of five section levels. Each section can contain up to a maximum of 200 subsections in a section.
To add a section in a section
- In help center or Knowledge admin, click Add in the top
menu bar, then select Section.
- Enter a Name and optional Description for your section.
- Ensure the correct Source language is selected if you support multiple languages.
- Under Order articles by, select an option for how you'd like articles to appear
in this section.
If you select to manually order of articles, see Manually changing the order of articles to change the order of your articles.
- Under Hierarchy, click in the field, then select the section where you'd like
this section to appear in your help center.
Click the names of categories and sections to drill down in the hierarchy and use the breadcrumbs to move back up in the hierarchy.
- If you have multiple section templates in your live theme,
click the Template menu, then select a template.
If you do not select an alternate template, the default section template will be applied.
- Click Add.
The section is created.
25 comments
Ifra Saqlain
Hi Ivette Lavin,
Do you have sidebar but subsections are not showing in that?
If you explain your use case then I can answer your query better.
Thanks :)
0
Ivette Lavin
Can subsections display on navigational side menus? I see it in the breadcrumb but not the side menu
0
Jupete Manitas
We encourage you to add this as product feedback here in the community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Otherwise, we can refer you to our Professional Services team or you check with your account executive to learn more about Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs. Thank you!
0
Lilian Herman
No, I'm not referring to the number of subsections under a section. I'm talking about the levels as in hierarchy structure.
From a ZD article: You can have a maximum of six levels using nested sections: Category > section > section > section > section > section.
This states 6 levels, but that includes the Category. I was referring to the number of section levels under a category.
0
Jupete Manitas
0
Lilian Herman
Is there any way to add more than 5 levels of sections? Any one out there figured out a workaround for this?
0
Ifra Saqlain
@Roy Bramer, you have section to create a subsection under parent section.
Ex.
i). Create a Category.
II). Create a Section under that Category.
III). Create a Section again. Then, you will get the Category (Select it), you will get a Section (Select it) and then save your new Section under this parent Section.
0
Ifra Saqlain
Then you can create a ticket: https://support.zendesk.com/hc/en-us/community/posts/new
0
Roy Bramer
Team Diziana,
As far as I can see we are invoiced for the Enterprise Subscription and our template has the following code:
{{#if section.description}}
<p class="page-header-description">{{section.description}}</p>
{{/if}}
{{#if section.sections}}
<ul class="section-list section-list--collapsed {{#if settings.content_layout_columns}}single-column-layout{{/if}}">
{{#each section.sections}}
<li class="section-list-item">
<i class="fas fa-folder"></i>
<a href="{{url}}">
<span>{{name}}</span>
</a>
</li>
{{/each}}
</ul>
{{/if}}
{{#if section.articles}}
<ul class="article-list {{#if settings.content_layout_columns}}single-column-layout{{/if}}">
{{#each section.articles}}
<li class="article-list-item {{#if promoted}} article-promoted{{/if}}">
{{#if promoted}}
<svg xmlns="http://www.w3.org/2000/svg" width="10" height="10" focusable="false" viewBox="0 0 12 12"
class="icon-star" title="{{t 'promoted'}}">
<path fill="currentColor"
d="M2.88 11.73c-.19 0-.39-.06-.55-.18a.938.938 0 01-.37-1.01l.8-3L.35 5.57a.938.938 0 01-.3-1.03c.12-.37.45-.63.85-.65L4 3.73 5.12.83c.14-.37.49-.61.88-.61s.74.24.88.6L8 3.73l3.11.17a.946.946 0 01.55 1.68L9.24 7.53l.8 3a.95.95 0 01-1.43 1.04L6 9.88l-2.61 1.69c-.16.1-.34.16-.51.16z"/>
</svg>
{{/if}}
<a href="{{url}}" class="article-list-link" title="{{title}}">{{title}}</a>
</li>
{{/each}}
</ul>
{{else}}
<a href="{{section.url}}">
<i class="section-empty"> {{t 'empty'}} </i>
</a>
{{/if}}
But also if I copy the template and replace it exactly by your code and set is a the live template, I still cant select the sections within a category when I create a section.
Hope you can help!.
Grtz. Roy
0
Ifra Saqlain
Hi Roy Bramer,
I think it's because of your Plan.
You must have Enterprise Plan or plus and then the code of sections/subsections must be added on your templates.
Thanks
Team
0
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