Migrating existing content to your help center

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4 Comments

  • Alissa Wilczynski

    I have content in 3 languages, where English is the "parent language" and Chinese and Japanese are linked as "child" articles. I need to move this content to Zendesk. How do I migrate while maintaining these linkages between languages?

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  • Jim Davenport

    For those that need to import content in bulk into their Help Center we've created an Import app which you can find in the Zendesk App Marketplace. It's a one-off payment to purchase the app, after which you can use the app to perform imports (categories, sections, articles and article comments) as often as you like.

    You can find more information on our website and if you're interested or have questions, please don't hesitate to contact us.

    -1
  • Maxine Clayman

    Is it possible rather than to migrate existing content to the knowledge base to be able to link back to it so the bot can pick it up article suggestions from both the knowledge base and other sources?

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  • Jason Schaeffer
    Zendesk Customer Care

    Hi Maxine,

    Unfortunately the Answer Bot can only suggest articles from within Zendesk and would not be able to pull in data from external sources. You can provide links in your Help Center articles to an external source but not directly from a Bot. There is more in the below article:

    https://support.zendesk.com/hc/en-us/articles/360020318794-Inserting-and-editing-links-in-articles

    Thank you!

    Jason Schaeffer | Customer Advocate |

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