I am not receiving my password reset email

Issue Symptoms

I am not receiving a password reset email for my Zendesk Support account.

Resolution Steps

1. Check our status page to verify that there is not an incident that is contributing to this issue.
2. If you have not already done so, try requesting the password reset from your_subdomain.zendesk.com/access/help, where your_subdomain is your account name. When requesting a password reset email make sure there is no space after the email when you press submit.
3. Search for the message in the spam/junk folder of your email account.
4. If the email is not in your spam/junk folder, work with an email administrator of your company. Often there is a system rule in place that is blocking certain messages from reaching your inbox or your spam/junk folder.
5. If you have exhausted these options, contact Zendesk Customer Support. Include a timestamp from the last time you attempted to reset your password and the email you use to sign in.

For more on resetting your password, see this article: How do I reset my password when I can't sign in? For Sell Legacy accounts see: Sell Legacy accounts: resetting your password.