How to fix access issues
Articles to help users log in and log out of their accounts and sandboxes, broken SSO setup, password reset issues, 2-factor authentication issues, issues accessing the mobile app.
- How long are account verification emails and password reset emails valid?
- LastPass: How to get autofill working with native authentication?
- If I log out of my SSO network, am I automatically logged out of Zendesk products too?
- I changed my email domain and now I can't login through SSO
- I can't access the Sandbox account
- How do I set up Google SSO with SAML?
- I can't sign into the Zendesk Support mobile app
- Google SSO "app not configured for user" error
- Do my agents need their own login?
- Why am I unable to log in to Help Center in Safari or on iOS devices?
- I am not receiving my password reset email
- I use 2-factor authentication and am locked out
- I can't start my trial because the account activation email is not working
- Accessing Zendesk in Vietnam
- How to clear cache and cookies
- "invalid_grant" error when requesting an OAuth Token
- Authorization error: Error 400: admin_policy_enforced
- Can multiple agents log in to a Zendesk account at the same time?
- How do I grant an agent access to a product? [Video]
- Why are users redirected to the logout URL when authenticating via SSO with SAML?
- How do I remove the ability for customers to sign up for our account?
- How can I set up multiple Zendesk SSO integrations in separate help centers?
- Why do I get an "access denied" error?
- Can I sign into my account using a secondary email address?
- My email address changed and now I can't sign in
- I am having trouble logging in to Zendesk
- Accessing Zendesk in mainland China
- Error: Refused to connect
- Registration error: "Please enter a valid email address"
- I have multiple brands in my account, can I use different authentication methods for each brand?
- How long are account verification emails and password reset emails valid?
- LastPass: How to get autofill working with native authentication?
- If I log out of my SSO network, am I automatically logged out of Zendesk products too?
- I changed my email domain and now I can't login through SSO
- I can't access the Sandbox account
- How do I set up Google SSO with SAML?
- I can't sign into the Zendesk Support mobile app
- Google SSO "app not configured for user" error
- Do my agents need their own login?
- Why am I unable to log in to Help Center in Safari or on iOS devices?
- I am not receiving my password reset email
- I use 2-factor authentication and am locked out
- I can't start my trial because the account activation email is not working
- Accessing Zendesk in Vietnam
- How to clear cache and cookies
- "invalid_grant" error when requesting an OAuth Token
- Authorization error: Error 400: admin_policy_enforced
- Can multiple agents log in to a Zendesk account at the same time?
- How do I grant an agent access to a product? [Video]
- Why are users redirected to the logout URL when authenticating via SSO with SAML?
- How do I remove the ability for customers to sign up for our account?
- How can I set up multiple Zendesk SSO integrations in separate help centers?
- Why do I get an "access denied" error?
- Can I sign into my account using a secondary email address?
- My email address changed and now I can't sign in
- I am having trouble logging in to Zendesk
- Accessing Zendesk in mainland China
- Error: Refused to connect
- Registration error: "Please enter a valid email address"
- I have multiple brands in my account, can I use different authentication methods for each brand?