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How to fix access issues
Articles to help users log in and log out of their accounts and sandboxes, broken SSO setup, password reset issues, 2-factor authentication issues, issues accessing the mobile app.
My screen appears blank or returns a 404 error when I connect to Zendesk
Edited Jan 14, 2025
0 votes · 0 comments
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An error appears when I try to sign in to my host-mapped domain
Edited Aug 09, 2023
0 votes · 0 comments
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How long are account verification emails and password reset emails valid?
Edited Aug 21, 2024
1 vote · 4 comments
1
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4
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LastPass: How to get autofill working with native authentication?
Edited Jan 22, 2024
3 votes · 5 comments
3
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5
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If I log out of my SSO network, am I automatically logged out of Zendesk products too?
Edited Jul 27, 2023
4 votes · 0 comments
4
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I changed my email domain and now I can't login through SSO
Edited Jan 22, 2024
5 votes · 0 comments
5
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0
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Edited Jul 31, 2023
6 votes · 18 comments
6
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18
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How do I set up Google SSO with SAML?
Edited Aug 21, 2024
4 votes · 2 comments
4
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2
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I can't sign into the Zendesk Support mobile app
Edited Aug 21, 2024
10 votes · 21 comments
10
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21
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Google SSO "app not configured for user" error
Edited May 31, 2023
2 votes · 5 comments
2
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5
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Do my agents need their own login?
Edited Jun 12, 2023
3 votes · 0 comments
3
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0
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Why am I unable to log in to Help Center in Safari or on iOS devices?
Edited Jan 22, 2024
9 votes · 5 comments
9
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5
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I am not receiving my password reset email
Edited May 30, 2024
6 votes · 2 comments
6
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2
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I use 2-factor authentication and am locked out
Edited Jan 22, 2024
6 votes · 3 comments
6
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3
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I can't start my trial because the account activation email is not working
Edited May 30, 2024
2 votes · 0 comments
2
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0
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Edited Aug 02, 2024
8 votes · 0 comments
8
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How to clear cache and cookies
Edited Dec 19, 2022
14 votes · 8 comments
14
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8
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"invalid_grant" error when requesting an OAuth Token
Edited Dec 29, 2022
5 votes · 2 comments
5
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2
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Authorization error: Error 400: admin_policy_enforced
Edited Mar 02, 2023
5 votes · 7 comments
5
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7
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Can multiple agents log in to a Zendesk account at the same time?
Edited Feb 15, 2024
1 vote · 0 comments
1
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How do I grant an agent access to a product? [Video]
Edited May 09, 2024
0 votes · 0 comments
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Why are users redirected to the logout URL when authenticating via SSO with SAML?
Edited Aug 22, 2024
4 votes · 8 comments
4
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8
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How do I remove the ability for customers to sign up for our account?
Edited Aug 02, 2024
7 votes · 9 comments
7
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9
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Why do I get an "access denied" error?
Edited Mar 06, 2023
9 votes · 2 comments
9
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2
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Can I sign into my account using a secondary email address?
Edited Jan 22, 2024
0 votes · 2 comments
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2
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My email address changed and now I can't sign in
Edited Jan 22, 2024
1 vote · 1 comment
1
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1
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I am having trouble logging in to Zendesk
Edited Feb 11, 2025
6 votes · 37 comments
6
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37
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Accessing Zendesk in mainland China
Edited Aug 02, 2024
10 votes · 0 comments
10
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0
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Edited Nov 21, 2023
4 votes · 2 comments
4
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2
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Registration error: "Please enter a valid email address"
Edited Mar 16, 2023
4 votes · 5 comments
4
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5
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