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  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. How to manage user access
  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. How to manage user access

How to manage user access

User access, authentication workflows, and expected behaviors. Content about accessing Zendesk and the different ways to log in, verification emails

  • How can I provision a light agent role through an identity provider such as Okta?
  • Where can I see which products my administrators have access to? 
  • The account owner on our account left the company
  • Error: Please use one of the options below to sign in
  • Can I use the same Support account for customer support and HR, or any other sensitive / private team?
  • End users receiving "Couldn't authenticate you..." error when signing in
  • Are tickets and ticket data kept permanently on my Zendesk?
  • Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?
  • Can the verification emails be disabled for end users submitting tickets through my custom form?
  • Agent group permissions and searching tickets
  • How can I resend a verification email to set up my Zendesk login?
  • Why can't I logout from Support?
  • Authentication Required window popping up on tickets
  • I am unable to log into my Support account due to IP restrictions
  • How do I reset my password when I can't sign in?
  • User's name keeps changing on its own
  • How do I unsuspend access for a user?
  • I created a new trial but did not receive the verification email, what happened?
  • Does Zendesk offer self hosting options?
  • How do I set a temporary password for a user?
  • I can't log into the Zendesk Support Help Center
  • How can I provision a light agent role through an identity provider such as Okta?
  • Where can I see which products my administrators have access to? 
  • The account owner on our account left the company
  • Error: Please use one of the options below to sign in
  • Can I use the same Support account for customer support and HR, or any other sensitive / private team?
  • End users receiving "Couldn't authenticate you..." error when signing in
  • Are tickets and ticket data kept permanently on my Zendesk?
  • Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?
  • Can the verification emails be disabled for end users submitting tickets through my custom form?
  • Agent group permissions and searching tickets
  • How can I resend a verification email to set up my Zendesk login?
  • Why can't I logout from Support?
  • Authentication Required window popping up on tickets
  • I am unable to log into my Support account due to IP restrictions
  • How do I reset my password when I can't sign in?
  • User's name keeps changing on its own
  • How do I unsuspend access for a user?
  • I created a new trial but did not receive the verification email, what happened?
  • Does Zendesk offer self hosting options?
  • How do I set a temporary password for a user?
  • I can't log into the Zendesk Support Help Center
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