Recent searches
No recent searches
How to manage user access
User access, authentication workflows, and expected behaviors. Content about accessing Zendesk and the different ways to log in, verification emails
How can I map user roles with Okta?
Edited Jan 14, 2025
0 votes · 0 comments
0
Votes
0
Comments
Workflow: How to restrict the number of tickets a user can submit within an organization
Edited Dec 03, 2024
1 vote · 1 comment
1
Vote
1
Comment
Okta error: An error occurred while assigning this app
Edited Jul 10, 2024
0 votes · 0 comments
0
Votes
0
Comments
The welcome email isn't being sent to new agents
Edited Mar 14, 2024
0 votes · 0 comments
0
Votes
0
Comments
SSO errors: This page doesn't exist and Access denied
Edited Mar 19, 2024
2 votes · 0 comments
2
Votes
0
Comments
How can I check agent sign-in timestamps?
Edited Sep 09, 2024
0 votes · 0 comments
0
Votes
0
Comments
How can I give my user the Explore admin role?
Edited Oct 17, 2023
1 vote · 0 comments
1
Vote
0
Comments
What are the different types of JWT proposed by Zendesk?
Edited Oct 03, 2023
1 vote · 2 comments
1
Vote
2
Comments
How can I provision a light agent role through an identity provider such as Okta?
Edited Jan 14, 2025
1 vote · 0 comments
1
Vote
0
Comments
Where can I see which products my administrators have access to?
Edited Jan 29, 2025
0 votes · 0 comments
0
Votes
0
Comments
The account owner on our account left the company
Edited Jan 16, 2023
0 votes · 0 comments
0
Votes
0
Comments
Error: Please use one of the options below to sign in
Edited Jun 13, 2023
0 votes · 1 comment
0
Votes
1
Comment
Can I use the same Support account for customer support and HR, or any other sensitive private team?
Edited Aug 27, 2024
0 votes · 1 comment
0
Votes
1
Comment
Error: This page doesn't exist
Edited Aug 22, 2024
22 votes · 0 comments
22
Votes
0
Comments
Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?
Edited Aug 21, 2024
7 votes · 4 comments
7
Votes
4
Comments
Can the verification emails be disabled for end users submitting tickets through my custom form?
Edited Jan 22, 2024
3 votes · 2 comments
3
Votes
2
Comments
Can group permissions prevent agents from searching other tickets?
Edited Sep 05, 2023
4 votes · 10 comments
4
Votes
10
Comments
How can I resend a verification email to set up my Zendesk login?
Edited May 30, 2024
2 votes · 0 comments
2
Votes
0
Comments
Why can't I logout from Support?
Edited May 30, 2024
15 votes · 4 comments
15
Votes
4
Comments
Authentication Required window popping up on tickets
Edited Jan 22, 2024
9 votes · 0 comments
9
Votes
0
Comments
I am unable to log into my Support account due to IP restrictions
Edited Jan 22, 2024
2 votes · 2 comments
2
Votes
2
Comments
How do I reset my password when I can't sign in?
Edited May 30, 2024
32 votes · 3 comments
32
Votes
3
Comments
The name of my user keeps changing on its own
Edited Mar 05, 2024
4 votes · 11 comments
4
Votes
11
Comments
How do I unsuspend access for a user?
Edited Dec 04, 2023
2 votes · 8 comments
2
Votes
8
Comments
I created a new trial but did not receive the verification email, what happened?
Edited Dec 19, 2024
0 votes · 1 comment
0
Votes
1
Comment
Does Zendesk offer self hosting options?
Edited Jan 22, 2024
4 votes · 0 comments
4
Votes
0
Comments
How do I set a temporary password for a user?
Edited Jan 22, 2024
10 votes · 0 comments
10
Votes
0
Comments
I can't log into the Zendesk Support Help Center
Edited Jan 22, 2024
17 votes · 1 comment
17
Votes
1
Comment
How can I set up multiple Zendesk SSO integrations in separate help centers?
Edited Sep 01, 2023
6 votes · 6 comments
6
Votes
6
Comments