How to manage user access
User access, authentication workflows, and expected behaviors. Content about accessing Zendesk and the different ways to log in, verification emails
- How can I provision a light agent role through an identity provider such as Okta?
- Where can I see which products my administrators have access to?
- The account owner on our account left the company
- Error: Please use one of the options below to sign in
- Can I use the same Support account for customer support and HR, or any other sensitive / private team?
- End users receiving "Couldn't authenticate you..." error when signing in
- Are tickets and ticket data kept permanently on my Zendesk?
- Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Agent group permissions and searching tickets
- How can I resend a verification email to set up my Zendesk login?
- Why can't I logout from Support?
- Authentication Required window popping up on tickets
- I am unable to log into my Support account due to IP restrictions
- How do I reset my password when I can't sign in?
- User's name keeps changing on its own
- How do I unsuspend access for a user?
- I created a new trial but did not receive the verification email, what happened?
- Does Zendesk offer self hosting options?
- How do I set a temporary password for a user?
- I can't log into the Zendesk Support Help Center
- How can I provision a light agent role through an identity provider such as Okta?
- Where can I see which products my administrators have access to?
- The account owner on our account left the company
- Error: Please use one of the options below to sign in
- Can I use the same Support account for customer support and HR, or any other sensitive / private team?
- End users receiving "Couldn't authenticate you..." error when signing in
- Are tickets and ticket data kept permanently on my Zendesk?
- Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Agent group permissions and searching tickets
- How can I resend a verification email to set up my Zendesk login?
- Why can't I logout from Support?
- Authentication Required window popping up on tickets
- I am unable to log into my Support account due to IP restrictions
- How do I reset my password when I can't sign in?
- User's name keeps changing on its own
- How do I unsuspend access for a user?
- I created a new trial but did not receive the verification email, what happened?
- Does Zendesk offer self hosting options?
- How do I set a temporary password for a user?
- I can't log into the Zendesk Support Help Center