I created a new trial but did not receive the verification email, what happened?

Question

I created a new trial but did not receive the verification email, what happened?

Answer

There are multiple reasons that prevent the verification email to not be received. The verification email could be marked as spam by your email provider, or even blocked by your provider preventing the email from being received. If the email is being suspended or blocked, work with your email administrator to allow emails from Zendesk. To resend the verification email see the article: Resending a verification email. 

Note: the options for verifying email addresses are not available until you activate your Help Center. For more information, see the article: Activating your Help Center.