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News and updates

Announcing the Action Builder EAP

Edited Apr 10, 2025

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Announcing the general availability of similar tickets for agents

Edited Apr 08, 2025

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Announcing the ability to reassign open tickets with omnichannel routing when an agent's status changes

Edited Apr 08, 2025

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Release notes through 2025-4-4

Edited Apr 07, 2025

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Release notes

Announcing the change attribute component for Explore dashboards

Edited Apr 04, 2025

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Announcing improvements to User Identities API for trustworthy email verification

Edited Apr 03, 2025

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Announcements

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