Issue Symptoms
I recently updated the IP restrictions on my account, or I need to log in from a new IP address, and I am locked out of my Support account.
Resolution Steps
When you are locked out of your Support account due to IP restrictions, there are two possible solutions:
- If another administrator on the account is able to log in, they should remove or update the IP restrictions to allow you to access the account
- If you are the only administrator available, or if the other administrators are also locked out, contact the Zendesk Customer Support team to remove these restrictions for you.