Issue symptoms
You might not be able to access your Zendesk Support account if current IP restrictions block connections from your IP address. Sign-in attempts fail even when your credentials are correct.
Similar access issues can also occur if IP restrictions block Zendesk Messaging channels, bots, or connected integrations.
Resolution steps
When IP restrictions lock you out of your Support account, try one of these options:
- Another admin on the account who can sign in, can remove or update the IP restrictions to let you access the account
- Turn on the end-user bypass option so customers can send and receive messages even when IP restrictions are active
- If you are the only admin available, or if other admins are also locked out, contact Zendesk Customer Support for further help