Restricting access to Zendesk Support and your Help Center using IP restrictions

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  • Sharon

    Hi ZD Support,

    I have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. This is meant to allow only internal company employees to submit request. I know someone asked about this 4 years ago but curious if any further work was made on this? Or are there any current plans to add this capability? 


  • Remi Saumet
    Zendesk Customer Care

    Hi Sharon,

    Thank you for your message here.

    I've been investigating this for you, unfortunately, I'm afraid there isn't a feature out of the box in Zendesk that will allow you to restrict IP's on a more granular level (such as brands).

    However, I invite you to create a post about that for our product managers to review this possibility for the improvement of our products as your personal experience truly matters : Feedback on Support.

    Besides, if you want to keep an eye on our announcements & releases, feel free to have a look here :
    I'm sorry for that! Have a great rest of your day.
    Best regards,
  • Marianne H

    By using this article, our System administrator managed to accidentally block all 66 agents access.  I am hoping that we gain access soon. 

    15 minutes

    Still no access.

    40 minutes and back in.  




  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    Sorry to hear you ran into this loss of access on your account. I looked into the ticket you opened up with our Advocacy team, and it appears this issue has been resolved. Let us know, however, if there is anything else we can do to assist. 

    Best regard.

  • Matthew Feczko

    If we switch this on, and want to integrate with services that are on Amazon AWS, how would we enable those services to connect with our Zendesk instance? Since you can't whitelist all of Amazon AWS...

  • Josh
    Zendesk Customer Care

    Hi Matthew!

    Thank you for reaching out here.

    I have checked this for you and understand where you are coming from but I wouldn't recommend enabling this if you are connecting Amazon AWS since you will really need to whitelist every IP address you only like to connect.

    I can say it's still possible to enable and whitelist everything but it would consume huge amount of time.

    Still, I invite you to create a post for our product managers to review this possibility for the improvement of our products as your personal experience is important: Feedback on Support

    I'm sorry and have a good day!


  • Au Finh

    @... If the provider is using AWS, they should be able to assign Elastic IP addresses to their service. We use AWS Lambda almost exclusively for Playlist and had to implement Elastic IP because Cloudflare (used by Zendesk) was blocking certain IP addresses that were being "randomly" assigned to our backend. Some AWS IP addresses have a bad reputation, so we needed to ensure that our IP addresses are fixed. We now support IP restrictions, so it worked out well for us.


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