Question
I set up single sign-on (SSO) and provision agent roles through Okta. How can I configure a light agent role through an identity provider, such as Okta?
Answer
The light agent role is considered a custom role. To set a light agent role after you set up your SAML SSO, provide the role Agent to the profile and set the custom role attribute. To get the custom role IDs, use the Custom Roles API.
For Okta, see the below screenshot for reference.
For more information about SSO, see the article: Setting up single sign-on.