Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?

Return to top


  • ETEG

    Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!

  • Julio H
    Zendesk Customer Care
    Hi Jeferson,
    Thanks for your feedback.

    Currently, this is not possible to identify the brand or subdomain. 
    I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
    In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

  • Edward Schriger

    These options don't exist on my profile page.


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Edward,

    To go to that page, please foolow the steps
    1. Click your profile image on the upper-right side of the page, then click the View Profile Page option.
    2. In your user profile, click Security Settings > Email notifications > Toggle off.

    I hope that helps. Thank you!

Please sign in to leave a comment.

Powered by Zendesk