Configuring Zendesk Support for your locale and language

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12 Comments

  • JulienS

    H there,

    can a end-user change his prefered language (in the en-user portal Guide) ?

    This article only shows ho agents can setup their default language.

    THanks

    0
  • Remi Saumet
    Zendesk Customer Care

    Hi Julien SERVILLAT,

    Thank you for your post here, hope you are doing well today!

    I encourage you to have a look at this documentation that should answer your question : Setting and detecting a user's language.

    About Guide and the Help Center, when an unregistered end user selects a language in the Help Center menu bar and submits a request from that language, their user is created and their language is identified with the language of the Help Center they were viewing upon ticket submission. However, you can manually set their language if this is their preferred language.

    You may also find some additional information here : Configuring your help center to support multiple languages.

    Also, bear in mind that registered users will follow the same path as Agents and can change their language from their profile settings as per the article above.

    Hope this helps!

    Have a great rest of your day.

    Best regards,

    0
  • Juraj Jarmek

    Hello @...,

    Unfortunately not be possible.

    Side conversations cannot be automatically translated into other languages.

    0
  • Jack Yumulu

    Hello,

    Regarding the below time zone setting..  so our account is set to US.  We have agents in Australia and UK.  The first 2 points below state that the timestamps are relative per agent's time zone. Where do I configure agent time zone?  OR don't I get that option since we are on Team Subscription? (per the 3rd point below; which is a little confusing whether that means users can set own time zones under those subscriptions or if it also means that regardless of the subscription we'll all be able to see timestamps relative to our own time zone?)

    0
  • Beau P.
    Zendesk Customer Care

    Hello Jack,

    You are correct, the ability to set timezones by individual agent would require a Professional of Enterprise Support plan to obtain. When configured at the agent level, each agent will see timestamps aligning with their defined timezone. Additional details on this feature can be found here: https://support.zendesk.com/hc/en-us/articles/115000353048-Which-time-zone-does-Zendesk-use-

    Beau | Customer Advocate

    Ask our Zendesk Community

    0
  • Jerry Chow

    Hello,

    I wanted to see if there was any traction to allow end-users to set their own date/time in their profile, or if it is still linked to the Support Tenant's time zone.

    Thanks,

    Jerry

    0
  • Matt
    Zendesk Customer Care

    Hi Jchow!

    At this point, the only control an end-user has over their timezone is in the end-user portal when viewing their tickets. It will use the time zone from their computer/system.

    Thank you.

    0
  • Bruno

    Hello, 

    it's not possible for me to change language. I don't have the logo and option written in this article.

    Plus, something weird. Sometime I open my Zendesk, it's in english, then in spanish, then i french. I don't understand.

     

    Kind regards.

     

    Bruno

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Rafael,

    Are you receiving an error when changing the language or are you not seeing the option at all? If you are having difficulty, you may reach out to our Customer Support so we can guide you. 
    0
  • Emma Andersson

    Hello,

    My company is using one account for all our international teams. The timezone is set to EDT which works fine for our American colleagues but it's not ideal for our team in the UK. I have set the timezone on our agents profiles to GMT+1, however all the email correspondence with customers is still in EDT.

    Is there a way I can update the customer facing time zone without updating it on the account level? Based on the agents time zone / set it on a brand level / modify it in liquid / etc?

    Any advice is appreciated.

    Thanks,

    Emma

    0
  • Kerstin Graf

    Hello,

    is it possible to display the date of articles in Guide/Gather in the UK format DD-MM-YYYY, although the localization is set with English (United States), resulting in the display in the format MM-DD-YYYY?

    Thank you for your help!

    Kerstin

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Emma Andersson,

     

    You do have the right idea that your agents should have their own timezone depending on their location, however that won't be able to impact the end-user's timezone when they contact your team. You can create schedules instead since that would allow you to have different timezones.

     

     

    This would also allow your end-users to have an idea on when the appropriate team would be available. With operating hours, you can also set up business rules based on your team's schedule.  More information can be found here: Setting your schedule with business hours and holidays

    0

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