Contacting Zendesk Customer Support

Fastpath: Support > Help

When you need help on using Zendesk products, there are several options you can use for contacting Zendesk Customer Support. This article contains the following topics: 

• Option 1: Contacting Zendesk Customer Support from within your account
• Option 2: Using the Get help button
• Option 3: Adding comments to articles
• Option 4: Asking the community

Option 1: Contacting Zendesk Customer Support from within your account

Note: You can contact customer support from within your Support or Chat account only if your account language is set to English. If your account is not set to English, clicking the Help tab will bring you to the Help Center. You can use Option 2 to reach Zendesk.

You can contact the Zendesk Customer Support from within your Support or Chat account.

From a Support account

1. On the right side of any Support page, click the Help button.
2. Select a topic you need help with and click Get help.

   

3. Type a question in the search field ( ) to see answers to frequently-asked questions (FAQs), or click Live chat to reach an agent.

From a Chat account

1. Click your avatar in the upper right corner of your Chat account.
2. Select Help & feedback.

   

3. Select a help option.

   

   Help options vary depending on your plan level. For details, see Compare plan features for Chat.

To start a chat

• Enter your subdomain below and click Go to account, then select the topic of your question to start a chat.

Choose subdomain

.zendesk.com Go to account

Do not navigate away from the page once you've requested a chat as this may reset your position in line.

Option 2: Using the Get help button

You can get help from any page on the Zendesk Help Center.

To get help

1. From any page on the Zendesk Help Center, click the Get help button in the lower right corner.

   

2. Interact with Answer Bot for help finding an answer.

   

Option 3: Adding comments to articles

If you have questions about a particular feature or Help Center article, you can add your comments or questions to articles in the Zendesk Help Center.

To add a comment or question

1. Open an article in the Zendesk Help Center.
2. Scroll to the end of the article and Add a comment.

   Members of the Zendesk Customer Support team monitor these articles for comments and provide answers to your questions.

Option 4: Asking the community

For help from Zendesk experts, post your questions to the Zendesk Community. The community is a great location for trading ideas with other Zendesk users and finding the latest information from Zendesk.