Managing triggers

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  • Katya Stefanova

    There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

    When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

    Is there other menu that I have to go to and edit ?

  • Josh
    Zendesk Customer Care
    Hi Katya!
    Thank you for messaging us. If the banner is automatically added to all email notifications to customer - then it might be edited in HTML template of your Zendesk. This setting can be located in Admin (Gear icon) > Channels > Email. 

    You might need help from someone who knows to code to check this and identify the banner.
  • Luke Aleo

    Is there a way to edit condition or action fields in bulk for triggers? We are making changes to our GROUPS and I want to remove the Assign to Group action item from multiple tickets. 

  • Joyce
    Zendesk Customer Care
    Hi Luke,
    There's currently no option to edit trigger conditions and actions in bulk. Our Update Many Triggers API endpoint only updates the position or the active status of multiple triggers but any additional properties are ignored. Modifying triggers have to be done one by one. 

    I encourage you to create a new post in the Support Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds.
  • Donell

    Not sure if this is a trigger. But is there a way to have tickets with certain domains go into certain buckets into the ticket system? Like a separate group?

  • Brett Bowser
    Zendesk Community Manager
    Hey Donnel,

    If you have domains set up in your organizations you could then create a view that shows all tickets within that organization. More information on setting up domains in your org here: Automatically adding users to organizations based on their email domain
    When creating your view, you'll see an Organization > is  condition you can use.
    I hope this helps!

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