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Business rules
Edited Dec 19, 2024
11 votes · 24 comments
11
Votes
24
Comments
Ticket trigger recipes reference
Edited Jan 28, 2025
11 votes · 1 comment
11
Votes
1
Comment
Automations resources and recipes
Edited Apr 27, 2023
4 votes · 0 comments
4
Votes
0
Comments
Understanding how to format email notifications
Edited Nov 22, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Oct 10, 2024
2 votes · 2 comments
2
Votes
2
Comments
About triggers and how they work
Edited Nov 01, 2024
43 votes · 55 comments
43
Votes
55
Comments
About the standard ticket triggers
Edited Dec 18, 2024
18 votes · 31 comments
18
Votes
31
Comments
Ticket trigger conditions and actions reference
Edited Feb 10, 2025
7 votes · 102 comments
7
Votes
102
Comments
Creating categories to organize ticket triggers
Edited Jun 21, 2024
7 votes · 0 comments
7
Votes
0
Comments
Managing trigger categories for ticket triggers
Edited Jun 21, 2024
3 votes · 23 comments
3
Votes
23
Comments
Creating ticket triggers for automatic ticket updates and notifications
Edited Nov 20, 2024
20 votes · 53 comments
20
Votes
53
Comments
Opening and viewing Zendesk triggers
Edited Jun 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
Edited Dec 13, 2024
6 votes · 24 comments
6
Votes
24
Comments
Edited Nov 22, 2024
4 votes · 12 comments
4
Votes
12
Comments
Modifying a ticket trigger to return a response based on business hours
Edited Jun 21, 2024
5 votes · 6 comments
5
Votes
6
Comments
Understanding placeholder suppression rules in ticket triggers
Edited Nov 15, 2024
5 votes · 8 comments
5
Votes
8
Comments
About automations and how they work
Edited Aug 29, 2024
23 votes · 75 comments
23
Votes
75
Comments
About the standard Support automations
Edited Jun 21, 2024
5 votes · 21 comments
5
Votes
21
Comments
Automation conditions and actions reference
Edited Oct 28, 2024
7 votes · 45 comments
7
Votes
45
Comments
Creating and managing automations for time-based events
Edited Jun 21, 2024
15 votes · 14 comments
15
Votes
14
Comments
Using the "Hours since" condition in automations
Edited Jun 21, 2024
3 votes · 41 comments
3
Votes
41
Comments
Zendesk Support placeholders reference
Edited Jan 06, 2025
45 votes · 169 comments
45
Votes
169
Comments
Edited Jul 10, 2024
28 votes · 69 comments
28
Votes
69
Comments
Edited Jun 21, 2024
16 votes · 13 comments
16
Votes
13
Comments
Enabling and disabling ticket tags
Edited Jun 21, 2024
5 votes · 17 comments
5
Votes
17
Comments
Edited Jun 21, 2024
7 votes · 38 comments
7
Votes
38
Comments
Setting your schedule with business hours and holidays
Edited Jun 21, 2024
15 votes · 111 comments
15
Votes
111
Comments
Understanding Liquid markup and Zendesk Support
Edited Jun 21, 2024
43 votes · 60 comments
43
Votes
60
Comments
Using Liquid markup case statements to support dynamic messages in automations, macros, and triggers
Edited Jun 21, 2024
2 votes · 13 comments
2
Votes
13
Comments
Edited Jun 21, 2024
12 votes · 2 comments
12
Votes
2
Comments