Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Trigger resources
Ticket trigger recipes reference
Automations resources and recipes
Understanding how to format email notifications
About the data importer
See all 33 articles
Planning your ticket routing and automated workflows
Routing and automation options for incoming tickets
Omnichannel routing resources
About omnichannel routing
Turning on and setting up omnichannel routing
See all 22 articles
Custom object resources
Understanding custom objects
Planning your custom objects workflow
Activating custom objects
Creating custom objects to integrate with custom data
See all 19 articles