Custom object resources

This topic provides a list of documents and other resources you need to help you learn about custom objects and use them in your Zendesk account. 

Getting started

• Understanding custom objects
• Planning your custom objects workflow
• Activating custom objects

Creating and using custom objects (admin experience)

• Creating custom objects to integrate with custom data
• Configuring agent access to custom object records
• Managing custom objects
• Using custom objects in triggers
• Bulk importing custom object records
• Creating and using object triggers
• Reporting with custom fields (see lookup relationship fields)
• Workflow: Using custom objects to manage assets in Zendesk

Adding and interacting with custom object records (agent experience)

• About the custom object records page
• Adding custom object records to capture custom data
• Managing custom object records
• Interacting with related object records in tickets

Migrating legacy objects to the new experience

• Migrating legacy custom objects to the new custom object experience (API-based)