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Configuring permissions to access custom object records



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Jacquelyn Brewer

Zendesk Documentation Team

Edited Nov 07, 2024


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Is there no ability to manage end-user permissions in the new custom objects?
Also, am I correct in assuming that the ability for end users to access custom objects has been removed?

The functionality existed in legacy custom objects.
https://support.zendesk.com/hc/en-us/articles/4408834725402-Legacy-custom-objects-guide-for-admins#topic_fk5_wyl_pyb

 

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Dane

Zendesk Engineering

Based on our Custom Objects API, it's now only allowed for Agents/Admins.

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Thanks for the reply. Is end-user permissions part of your future development roadmap?

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I hope that the end goal becomes something more like macros and views - where the permissions are granted on a role/group basis. We have multiple lines of business and different groups would need access to different custom objects, and we would not want other groups to have access to some of them.

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I set permissions for staff(agents) to be able to view/edit custom objects, however, when I try to list/search or view records from this object type as agent(via zendesk support app), I get error code 403 forbidden with message: "You do not have access to this page. Please contact the account owner of this help desk for further help."
I also tested via API and get exactly same error.

I am sure that I set permissions correctly, and I can see correct permissions both on role page and also on custom object permissions page. 

If I login as admin user, I can access these custom objects.

Do I need to set anything else? How long it take to propagate these permissions? And can you confirm that Agents can access custom objects at all(via API) after permissions are set correctly. 


Update: This issue is resolved, the problem was that permissions propagation took more than 4 hours even in UI shows new permissions. 

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Destiny

Zendesk Customer Care

Hi Ivica,
 
I will go ahead and open a support ticket for you so that we can delve into and resolve the issue you're experiencing with the agent access to the custom object records feature.

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Jacquelyn Brewer

Zendesk Documentation Team

taku and Dane End user permissions for accessing custom object records are now available.

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Jacquelyn Brewer Is there an API to update custom object permissions?

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