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Custom object resources

This topic provides a list of documents and other resources you need to help you learn about custom objects and use t...

Edited Jan 15, 2025

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Creating many-to-many relationships in Zendesk using custom objects

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and r...

Edited Mar 19, 2025

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Understanding custom objects

What's my plan? Suite Any plan Support Enterprise Important: This article doesn't apply to ...

Edited Mar 19, 2025

2 votes  ·  30 comments

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Planning your custom objects workflow

What's my plan? Suite Any plan Support Enterprise Important: This article doesn't apply to...

Edited Mar 19, 2025

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Activating custom objects

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and ...

Edited Mar 19, 2025

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Creating custom objects to integrate with custom data

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and ...

Edited Mar 19, 2025

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Configuring permissions to access custom object records

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and ...

Edited Mar 19, 2025

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Managing custom objects

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and r...

Edited Mar 19, 2025

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Bulk importing custom object records

What's my plan? Suite Any plan Support Enterprise Rather than adding custom object records o...

Edited Mar 19, 2025

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Managing custom object records

What's my plan? Suite Any plan Support Enterprise Quick Look: Support > Custom objects T...

Edited Mar 19, 2025

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Understanding object triggers

What's my plan? Suite Any plan Support Enterprise In addition to using custom objects related...

Edited Mar 19, 2025

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Using custom objects in ticket triggers

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and ru...

Edited Mar 19, 2025

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Creating object triggers to update records and send notifications

What's my plan? Suite Any plan Support Enterprise Quick Look: Admin Center > Objects and ...

Edited Mar 19, 2025

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Object trigger conditions and actions reference

What's my plan? Suite Any plan Support Enterprise All Zendesk triggers are based on the same...

Edited Mar 19, 2025

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Managing object triggers

What's my plan? Suite Any plan Support Enterprise Admin Center > Objects and rules > Busines...

Edited Mar 19, 2025

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Getting started with the Sunshine platform for admins (legacy custom objects)

What's my plan? Suite Any plan Important: A new custom object experience is available...

Edited Mar 19, 2025

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Adding Sunshine user profiles and events to customer context in a ticket

What's my plan? Suite Any plan With Sunshine user profiles and events, you can add additional informat...

Edited Mar 19, 2025

1 vote  ·  10 comments

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Legacy custom objects guide for admins

Important: A new custom object experience is available. See Understanding the new custom objects.If you're using l...

Edited Nov 02, 2023

3 votes  ·  11 comments

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Using the legacy Sunshine Custom Objects app

What's my plan? Suite Any plan Important: A new custom object experience is available. See Understand...

Edited Mar 19, 2025

1 vote  ·  3 comments

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