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Custom object resources

This topic provides a list of documents and other resources you need to help you learn about custom objects and use t...

Edited Jan 15, 2025

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Creating many-to-many relationships in Zendesk using custom objects

What's my plan? Quick Look: Admin Center > Objects and rules > Custom objects > Objects Within Zendesk Suppor...

Edited Nov 26, 2024

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Understanding custom objects

What's my plan? Important: This article doesn't apply to legacy custom objects. Zendesk provides many types of n...

Edited Aug 28, 2024

1 vote  ·  30 comments

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Planning your custom objects workflow

What's my plan? Important: This article doesn't apply to legacy custom objects. Admins can create custom object...

Edited Jun 21, 2024

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Activating custom objects

What's my plan? Quick Look: Admin Center > Objects and rules > Custom objects > ...

Edited Jun 21, 2024

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Creating custom objects to integrate with custom data

What's my plan? Quick Look: Admin Center > Objects and rules > Custom objects > ...

Edited Nov 26, 2024

1 vote  ·  8 comments

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Configuring permissions to access custom object records

What's my plan? Quick Look: Admin Center > Objects and rules > Custom objects > ...

Edited Nov 07, 2024

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Managing custom objects

What's my plan? Quick Look: Admin Center > Objects and rules > Custom objects > Objects After you create custo...

Edited Aug 21, 2024

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Bulk importing custom object records

What's my plan? Rather than adding custom object records one at a time, you can bulk-add and update many ...

Edited Oct 10, 2024

0 votes  ·  14 comments

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Managing custom object records

What's my plan? Quick Look: Support > Custom objects The Custom objects records page in Support provides a com...

Edited Aug 21, 2024

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Understanding object triggers

What's my plan? In addition to using custom objects related to tickets in ticket triggers, you can also define trig...

Edited Aug 29, 2024

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Using custom objects in ticket triggers

What's my plan? Quick Look: Admin Center > Objects and rules > Business rules > Triggers Admins can create custo...

Edited Jun 21, 2024

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Creating object triggers to update records and send notifications

What's my plan? Quick Look: Admin Center > Objects and rules > Business rules > ...

Edited Jun 21, 2024

0 votes  ·  3 comments

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Object trigger conditions and actions reference

What's my plan? All Zendesk triggers are based on the same structure of conditions and actions. The types ...

Edited Jun 21, 2024

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Managing object triggers

What's my plan? Admin Center > Objects and rules > Business rules > Triggers After...

Edited Jun 21, 2024

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Getting started with the Sunshine platform for admins (legacy custom objects)

What's my plan? Important: A new custom object experience is available. See Understanding the new...

Edited Jun 21, 2024

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Adding Sunshine user profiles and events to customer context in a ticket

What's my plan? With Sunshine user profiles and events, you can add additional information to the custome...

Edited Jan 09, 2025

1 vote  ·  10 comments

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Legacy custom objects guide for admins

Important: A new custom object experience is available. See Understanding the new custom objects.If you're using l...

Edited Nov 02, 2023

3 votes  ·  11 comments

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Using the legacy Sunshine Custom Objects app

What's my plan? Important: A new custom object experience is available. See Understanding the new custom objects....

Edited Jun 21, 2024

1 vote  ·  3 comments

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