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Interacting with related object records in tickets



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Jacquelyn Brewer

Zendesk Documentation Team

Edited Aug 28, 2024


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Is there a way to use record preview w/ custom objects that are attached to a customer via a user field? Or does the object need to be assigned to the ticket directly? (If so, is there a way to assign the custom objects on a user's profile to any tickets they create?)

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Is there a way to link a ticket with multiple custom objects of the same type? For example, I have a Product custom object with ID, name, price and I want to link several Products to a Ticket to have a record of the Products that were affected.

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