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Ticket management
Accessing your views of tickets
Edited Sep 23, 2024
9 votes · 18 comments
9
Votes
18
Comments
Edited Sep 30, 2024
2 votes · 26 comments
2
Votes
26
Comments
Merging related tickets based on suggestions
Edited Feb 11, 2025
0 votes · 11 comments
0
Votes
11
Comments
Sorting and filtering tickets in a view to refine results
Edited Aug 22, 2024
0 votes · 12 comments
0
Votes
12
Comments
Creating views to build customized lists of tickets
Edited Jan 27, 2025
46 votes · 93 comments
46
Votes
93
Comments
Edited Sep 23, 2024
7 votes · 47 comments
7
Votes
47
Comments
Exporting a view of tickets to a CSV file
Edited Jun 21, 2024
1 vote · 7 comments
1
Vote
7
Comments
Accessing and using the Views admin page
Edited Jun 21, 2024
3 votes · 15 comments
3
Votes
15
Comments
Creating a ticket on behalf of the requester
Edited Oct 31, 2024
10 votes · 47 comments
10
Votes
47
Comments
Creating a follow-up for a closed ticket
Edited Jan 13, 2025
17 votes · 37 comments
17
Votes
37
Comments
About the custom object records page
Edited Aug 21, 2024
0 votes · 2 comments
0
Votes
2
Comments
Edited Jun 21, 2024
4 votes · 22 comments
4
Votes
22
Comments
Adding custom object records to capture custom data
Edited Nov 26, 2024
0 votes · 2 comments
0
Votes
2
Comments
Edited Nov 06, 2024
9 votes · 26 comments
9
Votes
26
Comments
Edited Jun 21, 2024
16 votes · 87 comments
16
Votes
87
Comments
Interacting with related object records in tickets
Edited Aug 28, 2024
0 votes · 2 comments
0
Votes
2
Comments
Marking a ticket as spam and suspending the requester
Edited Jun 21, 2024
8 votes · 9 comments
8
Votes
9
Comments
Viewing and recovering deleted tickets
Edited Jun 21, 2024
9 votes · 7 comments
9
Votes
7
Comments
Viewing, recovering, and deleting suspended tickets
Edited Jun 21, 2024
6 votes · 38 comments
6
Votes
38
Comments
Edited Dec 04, 2024
12 votes · 64 comments
12
Votes
64
Comments
Viewing all events for ticket updates
Edited Jan 30, 2025
17 votes · 32 comments
17
Votes
32
Comments
Understanding email delivery failures in the Zendesk Agent Workspace
Edited Feb 11, 2025
4 votes · 7 comments
4
Votes
7
Comments
About channel switching logic in the ticket composer
Edited Feb 04, 2025
1 vote · 9 comments
1
Vote
9
Comments
Edited Dec 03, 2024
10 votes · 37 comments
10
Votes
37
Comments
Edited Feb 03, 2025
4 votes · 14 comments
4
Votes
14
Comments
Using the Mail API to update ticket properties from your inbox
Edited Jun 21, 2024
78 votes · 23 comments
78
Votes
23
Comments
Refreshing your account for critical updates
Edited May 13, 2024
0 votes · 0 comments
0
Votes
0
Comments