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  1. Zendesk help
  2. Agent guide
  3. Ticket management
  1. Zendesk help
  2. Agent guide
  3. Ticket management

Ticket management

  • Accessing your views of tickets
  • Filtering tickets in a view to refine results
  • Viewing and understanding SLA targets
  • Creating views to manage ticket workflow
  • Managing your views
  • Accessing and using the Views admin page
  • Creating a ticket on behalf of the requester
  • Creating a follow-up for a closed ticket
  • Sharing tickets
  • Deleting tickets
  • Merging tickets
  • Marking a ticket as spam and suspending the requester
  • Viewing and recovering deleted tickets
  • Viewing, recovering, and deleting suspended tickets
  • Managing tickets in bulk
  • Viewing all events for ticket updates
  • Using the Time Tracking app
  • About flagged tickets from registered users who are not signed-in
  • Using the Mail API to update ticket properties from your inbox
  • Accessing your views of tickets
  • Filtering tickets in a view to refine results
  • Viewing and understanding SLA targets
  • Creating views to manage ticket workflow
  • Managing your views
  • Accessing and using the Views admin page
  • Creating a ticket on behalf of the requester
  • Creating a follow-up for a closed ticket
  • Sharing tickets
  • Deleting tickets
  • Merging tickets
  • Marking a ticket as spam and suspending the requester
  • Viewing and recovering deleted tickets
  • Viewing, recovering, and deleting suspended tickets
  • Managing tickets in bulk
  • Viewing all events for ticket updates
  • Using the Time Tracking app
  • About flagged tickets from registered users who are not signed-in
  • Using the Mail API to update ticket properties from your inbox
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