Activating custom objects

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Any plan

Support

Enterprise

Quick Look: Admin Center > Objects and rules > Custom objects > Objects

Note: Agent Workspace must be activated before you can create custom objects. See About the Zendesk Agent Workspace.

Admins can create custom objects to capture data that doesn't fit into Zendesk's standard objects (tickets, users, and organizations). Extending the Zendesk data model with custom objects enables you to seamlessly integrate your custom data with tickets, triggers, and Explore analytics.

This article contains the following topics:

• Turning on custom objects
• Using the Objects page

Turning on custom objects

Before you can start creating and using custom objects, you must turn on the feature.

To turn on custom objects

1. In Admin Center, click Objects and rules in the sidebar, then select Custom objects > Objects.
2. Click Get started.

Note: If you used legacy custom objects, those objects are now visible on the Legacy objects page and Relationships page. To enable the new custom objects experience, click Try it out in the banner at the top of the Legacy objects page.

Using the Objects page

The Custom objects page in Admin Center is the central location for creating and managing your custom objects. From this page you can view, filter, and search all custom objects, create a new custom object, and edit an existing custom object.

When you click into an object, you can edit the object's standard fields, add and manage the object's custom fields, and define agent access to the object.

To see records associated with an object, you must switch to the Custom objects records page in Support.