Routing
- Routing options for incoming tickets
- Omnichannel routing resources
- About omnichannel routing with unified agent status
- Turning on omnichannel routing
- Managing your omnichannel routing configuration
- Planning your routing workflow
- Creating capacity rules to balance agent workloads
- About using skills to route tickets
- Creating agent skills to use for routing
- Adding and managing skills on tickets
- Managing skills
- Viewing a ticket's skills
- Using standalone skills-based routing
- Setting up Guided mode
- Routing options for queue management in Zendesk Support
- Routing options for incoming tickets
- Omnichannel routing resources
- About omnichannel routing with unified agent status
- Turning on omnichannel routing
- Managing your omnichannel routing configuration
- Planning your routing workflow
- Creating capacity rules to balance agent workloads
- About using skills to route tickets
- Creating agent skills to use for routing
- Adding and managing skills on tickets
- Managing skills
- Viewing a ticket's skills
- Using standalone skills-based routing
- Setting up Guided mode
- Routing options for queue management in Zendesk Support