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Routing
Planning your ticket routing and automated workflows
Edited Sep 09, 2024
0 votes · 0 comments
0
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0
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Routing and automation options for incoming tickets
Edited Jan 22, 2025
6 votes · 16 comments
6
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16
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Edited Sep 09, 2024
1 vote · 6 comments
1
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6
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Edited Dec 05, 2024
9 votes · 260 comments
9
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260
Comments
Turning on and setting up omnichannel routing
Edited Dec 10, 2024
0 votes · 4 comments
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4
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Managing your omnichannel routing configuration
Edited Jan 23, 2025
3 votes · 140 comments
3
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140
Comments
Understanding how omnichannel routing uses queues to route work to agents
Edited Nov 06, 2024
1 vote · 107 comments
1
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107
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Creating custom omnichannel routing queues
Edited Sep 16, 2024
1 vote · 14 comments
1
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14
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Managing custom omnichannel routing queues
Edited Aug 28, 2024
0 votes · 0 comments
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Creating capacity rules to balance agent workloads
Edited Sep 09, 2024
0 votes · 52 comments
0
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52
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Using round robin routing for email, messaging conversations, and call tickets
Edited Sep 13, 2024
2 votes · 13 comments
2
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13
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About using skills to route tickets
Edited Nov 11, 2024
1 vote · 45 comments
1
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45
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Creating agent skills to use for routing
Edited Jun 21, 2024
6 votes · 56 comments
6
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56
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Adding and managing skills on tickets
Edited Feb 11, 2025
0 votes · 18 comments
0
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18
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Edited Jun 21, 2024
0 votes · 5 comments
0
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5
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Edited Jun 21, 2024
0 votes · 0 comments
0
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0
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Using standalone skills-based routing
Edited Jun 21, 2024
8 votes · 11 comments
8
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11
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Using omnichannel routing while migrating from chat to messaging
Edited Sep 05, 2024
1 vote · 0 comments
1
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0
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Using Department Spaces with omnichannel routing
Edited Oct 29, 2024
0 votes · 3 comments
0
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3
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Omnichannel routing ticket queuing and assignment scenarios
Edited Jun 21, 2024
0 votes · 0 comments
0
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0
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Routing options for queue management in Zendesk Support
Edited Jan 21, 2025
10 votes · 4 comments
10
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4
Comments
Edited Jun 21, 2024
24 votes · 35 comments
24
Votes
35
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