Automations resources and recipes

This topic contains a reference list of documentation and recipes for automations. 

• Documentation
• Recipes

Documentation

• About automations and how they work
• Automation conditions and actions reference
• Streamlining workflow with time-based events and automations
• The Support default automations.

Recipes 

• Use business rules to send automated reminders to customers
• Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied