Automations resources and recipes

This topic contains a reference list of all automation best practices and recipes. 

• Documentation
• Best practices
• Recipes

Documentation

• About automations and how they work
• Automation conditions and actions reference
• Streamlining workflow with time-based events and automations
• The Support default automations.

Best practices

• Automations vs triggers: When to use what
• What does "Automation could not be updated as" error message mean? 
• Why do my automations not run at the top of the hour? 
• What does the "Automation could not be updated as" error message mean?
• Automations - Conditions with deleted values

Recipes 

• Can I be notified of an SLA breach? 
• Use business rules to send automated reminders to customers
• Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied