Adding multiple languages to Zendesk Support (Professional and Enterprise) Follow

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13 comments

  • Avatar
    Jacob J Christensen

    Hi,

    I am in the process of adding multi-lingual forms to our Help Center, the forms are translated and all appears well in that regard.

    However, I had assumed that the language indicator in the Help Center url, (e.g. the "en-us" in the url below) would also set the requester language when the form was submitted. Allowing me to automagically assign it to the proper language group.
    zendesk-domainname.com/hc/en-us/requests/new?ticket_form_id=59971

    Is there some way to submit the requester language value at ticket creation? I would rather not create new forms for each language, but that would be plan B.

    Any help will be much appreciated! :-)

  • Avatar
    Jacob J Christensen

    I stand corrected!

    The language IS detected from the language identifier in the url!
    My mistake, I think, was to re-use an existing end-user account (e-mail) when testing forms in different languages.
    My test user already had a requester language set, so the form language did not overwrite it (which makes good sense) to the "forms language".

  • Avatar
    Jessie Schutz

    Hi Jacob!

    I'm glad you were able to get it sorted out! Please let us know if you need anything else!

  • Avatar
    sami (Edited )

    Hello,

      We are using 3 different languages and pinned to home articles in Help Center. Our articles are written in English and only displayed in the English version.

      We would like to display these articles for the other languages, without translation, just displaying the same articles as we are displaying in the English version.

      Could you tell me a way to do that without recreating all the articles manually for each language?

  • Avatar
    Jessie Schutz
    Hi Sami! Once the articles are translated and created, they'll automatically show up in your Help Center based on the end-user's preferred language. However, they do need to be translated and created manually. Zendesk will not automatically translate your articles in one language into other languages.
  • Avatar
    sami (Edited )

    Hi Jessie, Thank you for your answer. However I don't want the articles to be translated. I just want to display the English articles in the other languages automatically, without translation. Is there an option to do that?

  • Avatar
    Jessie Schutz
    Hi Sami, Perhaps I misunderstood your question. You want the articles to appear, in English, regardless of which language your readers prefer?
  • Avatar
    Lappy

    Hi there! We are using your Multi Language feature, and realized that the language switcher is only available on the web interface, and not on mobile. Is there a way to make the language switcher available for our mobile visitors?

  • Avatar
    Jessie Schutz

    Hi Lappy!

    The mobile version of your Help Center unfortunately won't detect your users' language preference, and there's no link to change languages. One way of working around this would be for them to enter the foreign language version of the URL.

    The other thing you could consider doing is disabling the mobile friendly version of the site so they just view the full site on their mobile device. It's not a perfect option, but it will solve the language issue.

    You also have the option to customize your Help Center with a responsive theme, which would make your desktop site automatically optimize when viewed on a mobile device. One of our Community Moderator's has written a couple excellent tips about this.

    Hope that helps!

  • Avatar
    George (Edited )

    Hi I'm having a similar issue to Sami.

    We added quite a few articles in the default english (us).

    But recently changed the language to english (south african)

    However it seems that we now have to re-write all the articles again, even thought there is very little difference between these two languages (we are a south african business and therefore prefer to have it noted that we are using south african english though).

    Is there no way to change the language and still keep all originally created articles? Bar the obvious (yet immensely time consuming) copy and paste all english (us) articles to english (South African)... 

  • Avatar
    Nicole Relyea

    Hey George - 

    I see that this is your first post, so let me welcome you to the Zendesk Community! 

    It sounds like you are dealing with a bit of a conundrum there. Unfortunately, even though the languages are very similar, as far as the computers are concerned, they're different languages. In order to change the language, you do have to manually re-create each article. 

    With localization enabled, once you have the content created, Zendesk will automatically serve up the content in the language in which someone is searching (assuming it's one of the languages you have enabled), but there is no built-in automatic translation functionality. 

    Sorry to hear that you've got a big task ahead of you to make this change, but do let us know if you have any additional questions!

  • Avatar
    Karen Stephen

    Hi, 

    I was wondering why the (required) text isn't updated to the dynamic language even though the field name seems to be...I don't see how I can update that.  Can you help?

    Thanks, 

    Karen

  • Avatar
    Jacob J Christensen

    Hi Karen,

    I think it is, but if you are viewing the form while being logged in the required text warnings are shown in the language your user is set to. 

    Try viewing your web form in incognito / private browsing mode (Ctrl + shift + n in Chrome) that should let you see the form as an anonymous user.

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