Which time zone does Zendesk use?

Timestamps can be displayed in different time zones across your Zendesk account, depending on your configuration.

This article covers:

• Ticket timestamps
• Talk time zone
• Chat time zone
• API timestamps

Note: Follow this link for Insights time zones: What time zone does Insights use? 

Ticket timestamps

Ticket timestamps appear in your user profile time zone.

Each user on your account can have a different time zone. However, by default all user profiles are set to the primary Zendesk account time zone.

To view or update your account time zone

1. Click the Admin () icon in the sidebar.

2. Select Settings > Account.

3. In the top menu, click Localization.

To view or update a user profile time zone

1. Click the Search icon () in the upper-right of the top toolbar.

2. Type in user's name or email address and hit Enter.

3. In the top menu, click Users.

4. Choose a user from the list.

5. Find the Time zone field in the side menu and amend it if needed.

Talk time zone

Phone call timestamps in a ticket are displayed in the time zone on the user profile of the agent or admin viewing the ticket. If no time zone is set in the user profile, the timestamp on the ticket will default to the time zone for the account. 

However, timestamps shown on the Talk History dashboard will show in the default time zone of the account under Admin > Settings > Account > Localization. 

Chat time zone

In-ticket Chat Transcript

Chat transcript's time zone is always UTC. 

Chat account time zone

Account time zone is mainly used for Operating Hours and Analytics and can be set in the Timezone tab of the Chat account Settings.

Chat agent time zone

Timestamps in the Chat History and inside of individual chats appear in the local time.  The local time is determined by the system time on the agent's device.  

Website Analytics

The website analytics on the Home dashboard shows statistics in UTC.

 API timestamps 

Timestamps in the API use UTC time and are formatted as ISO 8601 strings. An example would be: 2015-04-16T09:14:57Z.

Some endpoints use Unix time, also known as Epoch or POSIX time. An example of this would be: 1455821369. Learn more on Wikipedia about Unix time.

Please see our documentation on the Zendesk Core API for more information.