Reviewing and exporting past chats in History

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2 Comments

  • CJ Johnson

    What is the line "URL" in the chat transcript that is being emailed, referencing? 

    -1
  • Ramin Shokrizadeh
    Zendesk Product Manager

    CJ Johnson The URL listed in the transcript email is the webpath URL from the chat. If you look at the chat in the History tab and click on User Info, you can see the historical web path associated with the chat and the URL in the transcript is brought in from that information. 

    0

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