{"showBanner":true,"urlFilters":["/community/"],"type":"success","title":"Zendesk User Groups have launched!","content":"Connect, learn, and share with users like you. ","linkURL":"https://usergroups.zendesk.com/about/about-user-groups/","linkText":"Click here to learn more."}
Logo
Community
English (US)
languages
Deutsch Español Français Italiano 日本語 한국어 Português do Brasil 简体中文
Current: English (US)
Sign in
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat
  4. Reporting for Chat
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat
  4. Reporting for Chat

Reporting for Chat

  • Analytics 101
  • Analytics 101: Monitoring individual agent performance
  • Analytics 101: Investigating increasing wait times
  • Analytics 101: Filtering by departments
  • Analytics 101: Measuring agent productivity
  • Analytics 101: Measuring customer satisfaction
  • Tracking goals and conversions with Google Analytics
  • Reviewing and exporting past chats in History
  • Analytics 101: Solving the missed chats mystery
  • History chat details CSV glossary
  • Analyzing your Chat activity
  • Real-time queue updates in the Chat widget
  • Browsing your site's visitors
  • Monitoring real-time chat metrics
  • Using the Weekly Analytics report
  • Monitoring chat activity with Analytics
  • Chat Analytics CSV glossary
  • Analytics 101
  • Analytics 101: Monitoring individual agent performance
  • Analytics 101: Investigating increasing wait times
  • Analytics 101: Filtering by departments
  • Analytics 101: Measuring agent productivity
  • Analytics 101: Measuring customer satisfaction
  • Tracking goals and conversions with Google Analytics
  • Reviewing and exporting past chats in History
  • Analytics 101: Solving the missed chats mystery
  • History chat details CSV glossary
  • Analyzing your Chat activity
  • Real-time queue updates in the Chat widget
  • Browsing your site's visitors
  • Monitoring real-time chat metrics
  • Using the Weekly Analytics report
  • Monitoring chat activity with Analytics
  • Chat Analytics CSV glossary
Zendesk 989 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | Cookie Notice | | System Status
Powered by Zendesk