Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Zendesk Chat system requirements
About Zendesk Chat plan types
Determining your Zendesk Chat account version
Signing up for a live chat account
Introduction to the Chat dashboard
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Chat in Web Widget (Classic) resources
Configuring and deploying live chat
Setting up chat in Web Widget (Classic)
Adding live chat to your website or help center
Customizing the appearance of your live chat widget
Turning on reply time SLAs for live chat
Monitoring chat activity with Analytics
Analyzing your Chat activity
Using the Analytics report
Reviewing and exporting past chats in History
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Adding the Zendesk Chat widget to your website
Providing mobile chat support
Creating agents and departments in Chat
Chat skills-based routing FAQ
Setting up notification routing for live chat
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Viewing chat history on your mobile device
Managing Android app settings
Optimizing battery life with the Zendesk Chat Android app
Disabling push notifications
Troubleshooting for the Zendesk Chat Android app
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Serving chats in the Chat dashboard
Using structured messages in Zendesk Chat
Editing your personal settings in Zendesk Chat + Support accounts
Changing your chat sounds and notification settings
Hiding credit card numbers in chats and chat history
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