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Available on all Suite plansAvailable on all Chat plans

You can modify your own personal settings in Zendesk Chat. These settings affect only your profile, and will not impact any other agents' information.

If you're working on an integrated Chat + Support account, with or without Agent Workspace enabled, some personal settings are managed through the Chat dashboard, and others through Zendesk Support. You can access all of these settings from the dashboard.

This article includes the following sections:
  • Changing your profile information
  • Changing your dashboard language
  • Reviewing and editing your chat limit

For information on updating your notifications, see Editing your chat notification settings.

Changing your profile information

You can change your profile information from Settings > Personal > Profile tab. Here, you can view the following properties. Some of these properties are updated in in Zendesk Support, others in this tab in the Chat dashboard.

Updated in Support:

  • Name: Your real first name.
  • Email: The email address you use to log into the dashboard.
  • Profile: Click to update some profile elements.

Updated in Chat:

  • Display Name: The name that shows up on the widget when you're chatting with visitors.
  • Tagline: Appears below your display name on the widget. If this property is left blank, the default tagline appears here ("Customer Support").
  • Avatar: The photo that appears when you're chatting with visitors. We recommend using a photo with with dimensions of 50 x 50 pixels. The maximum size is 100KB.

Updating your name, email, and password

Agents in Chat + Support accounts update their name, email, and password in Zendesk Support.

To change your name

  1. On your Chat dashboard, select Settings > Personal > Profile tab.
  2. Click the Edit Profile button to open your Zendesk Support profile page in a new tab.
  3. In the center pane, click your name, then delete it and enter your new name.

  4. Click anywhere outside the name field to save.
  5. Return to your Chat dashboard tab. Your name has been updated.
To change your email address
  1. On your Chat dashboard, select Settings > Personal > Profile tab.
  2. Click the Edit Profile button to open your Zendesk Support profile page in a new tab.
  3. In the left pane, find the Primary email section, and click your email address.
  4. Select Edit email.
  5. Enter your new email address, then click anywhere outside the field to save.
  6. Return to your Chat dashboard tab. Your email has been updated.

To change your password

  1. On your Chat dashboard, select Settings > Personal > Profile tab.
  2. Click the Edit Profile button to open your Zendesk Support profile page in a new tab.
  3. In the center pane, click Security Settings.
  4. Click the Change button.

  5. Enter the requested information, then click Save.
  6. Return to your Chat dashboard tab. Your password has been updated.

Updating your Display name, tagline, and avatar

Agents in Chat + Support accounts update their display name, tagline, and avatar in the Chat dashboard. Your display name is automatically populated with the name used in your Support profile page.

To change your display name, tagline, or avatar

  1. On your Chat dashboard, select Settings > Personal > Profile tab.
  2. Modify your display name, tagline, or avatar as needed.
  3. Click Save Changes.

For information on updating your remaining profile information on Zendesk Support, see Viewing your user profile in Zendesk Support.

Changing your dashboard language

You can change your dashboard to any of the following languages:

  • Arabic
  • Bulgarian
  • Czech
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • German
  • Greek
  • English
  • Finnish
  • French
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Norwegian
  • Polish
  • Portuguese (Brazilian)
  • Romanian
  • Russian
  • Spanish
  • Tagalog
  • Thai
  • Turkish
  • Vietnamese

To change the dashboard language

  1. From the dashboard, select Settings > Personal > Profile tab.
  2. Scroll down to the Preferences section.
  3. Click the Dashboard Language field, select a language from the drop-down menu.

  4. Click Save Changes.

Reviewing and editing your chat limit

Your administrator may have set a maximum number of chats that you can take concurrently. Depending on how your administrator set up chat limits, you may also be able to edit your own limit here.

To review your own chat limit
  1. Go to Settings > Personal > Profile tab.
  2. Scroll down to the Preferences section and review the Chat Limit information. You may see the following, indicating your chat limit settings:
    • Chat Limit is not enabledmeans there are no chat limits set for your account.
    • Chat Limits are set for the whole account means the limit in the field applies to you and all other agents in your account. You cannot edit the limit.
    • Chat Limits are currently set by admins means the limit applies to you specifically, but only an admin can edit the limit.
    • If no banner appears and the field is editable, you can enter a new chat limit for yourself.
  3. Click Save Changes.
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