Hiding credit card numbers in chats and chat history

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  • Jack

    Hi Aimee Spanier

    Do you now how to prevent this from happning in Zendesk Messaging? Our customers use a lot of Gift Cards for transactions and the number format is the same as a credit or debit card which results in the numbers being obscured in the chat, which we do not want. 

  • Neil
    Zendesk Customer Care
    Hi Jack,
    At the moment there is no option to customize how this feature would redact sensitive information over chat.
    You can try the suggested "if the numbers start with a + sign" workaround so that the message won't be redacted.
  • Hello Strac

    Hi Jack and Neil

    We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift codes, credit cards, bank accounts, national id numbers and 30 more data elements.

    Please check us out here: https://www.strac.io/integrations/zendesk 

  • KIRILL Wagner

    Hi, we had i problem there. 

    We have Team Tariff: CHAT+SUPPORt (19+25$)  (our account email is  pokerton2023@gmail.com

    When we send to the cliend bank card numbers- numbers are hidden.

    But in settings this function is off

    and this setting is grey (cos we have Team subscribation)


    What we need to do to fix this issue? 

    We don't need to hide cards numbers (in both sides-when we write to customers and when customers write to us)


  • Viktor Osetrov
    Zendesk Customer Care
    Hello Kirill,

    Unfortunately, this option is not available for the Team plan at this moment. Please accept our apologies for all inconvenience with that. 

    We highly recommend upgrading your product to a higher plan. Please take a look at this similar topic - Automatically redacting credit card numbers from tickets


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