Aimee Spanier
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Total activity744
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Last activity
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Migrating from the Sunshine Conversations dashboard to Admin Center
Note: This article applies to legacy Sunshine Conversations accounts created before April 6, 2023, connected to an active Zendesk account. After you migrate from a legacy Sun...
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Aimee Spanier commented,
Thanks, Viktor! I've submitted a request to fix the links. I'll let you know when the UI is updated.
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Aimee Spanier commented,
Hi, Viktor Hristovski. Can you tell me where you found the link to that article?
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Aimee Spanier created an article,
Managing answers in a conversation bot
What's my plan? Answers tell a conversation bot how to best respond to customer questions through the Web Widget or mobile SDK. After you create an answer, you may find you need to...
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Aimee Spanier created an article,
Turning on reply time SLAs for live chat
Attention: You must have the Agent Workspace to reply time SLAs for live chat. A service level agreement (SLA) is a policy you define that specifies and measures the reply ...
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Aimee Spanier commented,
Hi, Ester Marlasca. Can you confirm for me that you're using the older Web Widget (Classic), and not the messaging Web Widget? Comparing the Zendesk Web Widgets includes some ways you can tell the...
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Aimee Spanier created an article,
About monthly active users for Sunshine Conversations
What's my plan? For customers using Sunshine Conversations to manage and automate their conversation channels, usage is measured by identifying the number of monthly active users (MAUs) who enga...
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Aimee Spanier commented,
Placeholder updated. Thanks!
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Aimee Spanier created an article,
Getting started with conversation bots for your website or help center
This article is a step-by-step walkthrough of the steps required to get a conversation bot up and running in a Web Widget on your website or help center. It includes task...
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Aimee Spanier created an article,
Getting started with Zendesk bots
This article is a high-level walkthrough of the tasks required for admins to plan, configure, and deploy Zendesk bots on their Zendesk Suite trial or permanent account. In this introduction, we’ll...