Aimee Spanier
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Total activity632
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Last activity
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier commented,
Hi, Shayan M. That feature is still being rolled out to customers and won't be fully available for another two weeks, so it will show up on next month's What's New. We do have new articles about it...
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Aimee Spanier created an article,
Reauthorizing the connection between Zendesk Support and your Facebook pages
Fastpath: Admin Center > Channels > Messaging and social > Facebook Pages If you have configured your Zendesk Support and Facebook accounts to work together, and you find you are unable to send o...
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Aimee Spanier commented,
Hi, Yvonne Uder. This article is specific to customers using Zendesk Chat who are migrating (or considering migrating) to messaging, as mentioned in the introduction. That process hasn't changed, s...
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Aimee Spanier created an article,
Bot and Flow Builder resources
Zendesk's messaging capability gives you the option to use a conversational bot to help your customers self-solve their own support requests, letting your agents focus on the more complex issues....
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Aimee Spanier commented,
Hi, CJ Johnson. If you created your account after February1, 2021 you won't see most of the default triggers listed in About the Chat default triggers (including Chat rescuer) unless you manually ...
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Aimee Spanier commented,
Hi, @CJ Johnson. The update was made at the request of one of our Chat product managers. I don't recall if it was a change in behavior, or a correction/clarification of the description of existing ...
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Aimee Spanier commented,
Hi, Aline and CJ. Chat assignment depends on how you have configured the routing behavior. You can find information about it here: Understanding Assigned notification routing behavior. -aimee
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Aimee Spanier created an article,
Using the Make an API call step in Flow Builder
The Make an API call step allows you to configure an API call out to another system, such as an internal CRM or ERP, or to push conversation details to an external endpoint, like Amazon Event Brid...
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Aimee Spanier created an article,
New Flow Builder features
In recent weeks we've rolled out new, advanced automation capabilities that make it easy for your teams to spin up bots in minutes, right out of the box. In this article, we’ll introduce the follow...
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Aimee Spanier created an article,
Upgrading from Legacy Chat standalone to Chat Phase 4 (Lite Plans)
Important: The information in this article applies only to Lite accounts on Chat Phases 0 and 1. If you are using Chat Team, Professional, or Enterprise, your account will not be affected. As expl...