Aimee Spanier

Zendesk Documentation Team

Total activity

699
Last activity

March 22, 2023 00:50
Member since

April 14, 2021 00:02
Following

0 users
Followed by

44 users
Votes

7
Subscriptions

377

Activity overview

Latest activity by Aimee Spanier

Aimee Spanier commented, February 15, 2023 05:56
Zendesk is extending the removal of the Social Messaging App to April 15, 2023 (originally scheduled for January 31, 2023). For more information, see Removal of the Zendesk Social Messaging App.
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- Aimee Spanier
- Created February 15, 2023 05:56
- 0 votes
Aimee Spanier created an article, January 18, 2023 19:59
What's new in messaging
1. Zendesk updates
2. What's New in Zendesk
In recent months, we’ve added new capabilities to Zendesk messaging so Admins can better tailor the look & feel of their Web Widget and customize the experience to suit their needs, including: W...
- Aimee Spanier
- Edited February 16, 2023 20:51
- 2 followers
- 0 comments
- 2 votes
Aimee Spanier created an article, January 05, 2023 00:05
Understanding branching conditions
1. Bots and automation
2. Custom bots (Flow Builder) documentation
What's my plan? You can configure the Branch by condition step to evaluate data stored in variables and branch a messaging bot conversation based on th...
- Aimee Spanier
- Edited March 16, 2023 00:14
- 10 followers
- 11 comments
- 2 votes
Aimee Spanier created an article, December 23, 2022 00:37
What's new in Zendesk: January 2023
1. Zendesk updates
2. What's New in Zendesk
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Messaging Admin Center Zendesk Suite Sell Guide ...
- Aimee Spanier
- Edited January 03, 2023 21:57
- 30 followers
- 0 comments
- 0 votes
Aimee Spanier created an article, November 30, 2022 23:24
Upcoming changes to Flow Builder: Transfer to agent step
1. Bots and automation
2. Custom bots (Flow Builder) documentation
In January 2023, we’ll be making changes that will decouple some functionality from the Transfer to agent step type. This update will remove the following functionality from the Transfer to agent s...
- Aimee Spanier
- Edited December 22, 2022 16:43
- 3 followers
- 0 comments
- 0 votes
Aimee Spanier created an article, November 17, 2022 18:39
Adding rich content to answers in Flow Builder
1. Bots and automation
2. Custom bots (Flow Builder) documentation
What's my plan? In Flow Builder, you can add rich content elements to some of the steps in your bot’s answer flows. Rich content elements appear to your customers in the Web Widget, ...
- Aimee Spanier
- Edited March 17, 2023 20:24
- 7 followers
- 5 comments
- 0 votes
Aimee Spanier commented, November 03, 2022 23:19
Hi, Lila Kingsley! The link has been updated. Thanks for catching that!
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- Aimee Spanier
- Created November 03, 2022 23:19
- 1 vote
Aimee Spanier commented, November 03, 2022 20:51
This issue has been resolved, hooray!
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- Aimee Spanier
- Created November 03, 2022 20:51
- 0 votes
Aimee Spanier commented, October 24, 2022 19:34
Hi, Maddie. Guide Admins who are also Support Admins can activate the help center, but enabling it requires the Account Owner. To (hopefully) clarify: First, an Account Owner enables the help cente...
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- Aimee Spanier
- Created October 24, 2022 19:34
- 2 votes
Aimee Spanier commented, October 12, 2022 16:23
Thanks, Maria. The link should be fixed now.
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- Aimee Spanier
- Created October 12, 2022 16:23
- 0 votes