Aimee Spanier
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Total activity496
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Last activity
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier commented,
Hi, all. So sorry for the delay. The links should work now. Thanks for your patience!
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Aimee Spanier created an article,
Adding live chat to your website or help center
In this article, we’ll walk you through the tasks you need to complete to make live chat available to your customers on your website. These tasks include: Enabling live chat in the Web Widg...
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Aimee Spanier commented,
mnemosyne The video should be working now. Sorry for the delay! Let us know if you're still running into problems.
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Aimee Spanier created an article,
Understanding the out-of-the-box bot behaviors
When you create a bot for your messaging channels, it comes with a simple, working flow for every active brand, along with automated response behaviors that are triggered by end user input. This b...
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Aimee Spanier created an article,
Changing an agent's role
Administrators can change an agent's Support role in the following ways: By upgrading the agent to an administrator role By downgrading the agent to an end-user role Removing a user from your a...
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Aimee Spanier created an article,
What's new: March 2018 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, register for the What's New webinar. Zendesk Support featur...
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Aimee Spanier created an article,
Analyzing article recommendations from Answer Bot
Zendesk Explore features a pre-built dashboard named Article Recommendations that helps you monitor your Answer Bot activity and article effectiveness. The dashboard can help you identify whethe...
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Aimee Spanier created an article,
What's new in Zendesk: October 2020
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Guide Sell Gather Talk Zendesk Agent Workspace...
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Aimee Spanier created an article,
Linking social channels to a Web Widget
Social channel linking connects the messaging Web Widget to your WhatsApp, Facebook Messenger, and Instagram DM channels, allowing your end users to start conversations via the Web Widget and cont...
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Aimee Spanier created an article,
Enabling a Web Widget to offer messaging on your website or help center
Note: This article applies to accounts using the messaging Web Widget. If you're using Web Widget (Classic), see Configuring the components in your Web Widget (Classic). This article applies to...