Aimee Spanier
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Total activity668
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Last activity
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Adding rich content to answers in Flow Builder
In Flow Builder, you can add rich content elements to some of the steps in your bot’s answer flows. Rich content elements appear to your customers in the Web Widget, mobile apps, social apps, and ...
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Aimee Spanier commented,
Hi, Lila Kingsley! The link has been updated. Thanks for catching that!
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Aimee Spanier commented,
This issue has been resolved, hooray!
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Aimee Spanier commented,
Hi, Maddie. Guide Admins who are also Support Admins can activate the help center, but enabling it requires the Account Owner. To (hopefully) clarify: First, an Account Owner enables the help cente...
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Aimee Spanier commented,
Thanks, Maria. The link should be fixed now.
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Aimee Spanier created an article,
Setting up notification routing for messaging
Note: If you've turned on omnichannel routing, you'll manage notification settings in Admin Center. Omnichannel settings override anything set here. See Configuring omnichannel routing for more i...
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Aimee Spanier created an article,
Notifying end users of legal terms in Zendesk's web-based widgets
You can configure web-based conversational widgets – Web Widget, Web Widget (Classic), and Sunshine Conversations' Web Messenger – to inform your customers of a privacy notice. In this article we'...
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Aimee Spanier created an article,
Best practices: Creating a messaging bot
When using Flow Builder to create answers for a messaging bot, there are a number of steps you can take to help the bot building process run more smoothly. This article discusses best practices ...
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Aimee Spanier created an article,
New and upcoming Flow Builder features
In the coming weeks, Zendesk is releasing new features and enhancements to Flow Builder and the messaging bot-building experience. Some of these updates will help admins create more engaging bot me...
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Aimee Spanier created a post,
EAP docs: Using the new Support mobile app
Once enabled, you can access the new ticket details view by going to your ticket list and tapping on any ticket within the list. The ticket information is split into two tabs: Conversation and Deta...