The table below lists and describes the rich text formatting options, as well as the toolbar icons and keyboard shortcuts, available when adding comments to tickets. To use Markdown to add formatting, links, and images to text, see Formatting text with Markdown.
Tip: You can add tables to your comments from within the rich text editor by installing the Tables app.
| Toolbar button | Formatting | Keyboard shortcuts | Notes |
|---|---|---|---|
 |
Increase/decrease heading style |
N/A |
Not available in Slack side conversations. |
 |
Bold |
Ctrl + B ⌘ + B (Mac) |
|
 |
Italicize |
Ctrl + I ⌘ + I (Mac) |
|
 |
Change the text color. |
N/A |
Agent Workspace only. Not available in the Macros editor or Slack side conversations. |
 |
Bulleted list |
Ctrl Shift + 8 ⌘ + Shift + 8(Mac) |
|
 |
Numbered list |
Ctrl + Shift + 7 ⌘ + Shift + 7 (Mac) |
|
 |
Decrease paragraph indentation |
Ctrl + [ ⌘ + [ (Mac) |
Not available in Slack side conversations. |
 |
Increase paragraph indentation |
Ctrl + ] ⌘ + ] (Mac) |
Not available in Slack side conversations. |
 |
Block quote |
Ctrl + Shift + 9 ⌘ + Shift + 9 (Mac) |
|
 |
Code block |
Ctrl + Shift + 6 ⌘ + Shift + 6 (Mac) |
|
 |
Code span |
Ctrl + Shift + 5 ⌘ + Shift + 5 (Mac) |
|
 |
Hyperlink |
Ctrl + K ⌘ + K (Mac) |
Not available in Slack side conversations. |
 |
Horizontal line |
Ctrl + Shift + L ⌘ + Shift + L (Mac) |
|
| - | Inline image |
Ctrl + M ⌘ + M (Mac) |
|